Donna Hatch
Yakima,WA
Summary
I am a licensed optician with over 20 years of experience in the optical industry. I am passionate about developing strong state associations. I have extensive experience as an Executive Director working with Opticians and Non-Profit Boards. My goal is to build State Associations One State at a Time, Develop Strong Memberships, and Create Educational opportunities.
Overview
39
39
years of professional experience
Work History
CEO
D & D Management Services LLC
06.2015 - Current
- Achieved company growth for New State Associations by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships with State Associations by negotiating contract terms and handling education and membership with the Opticians Association of America
- Developed key operational initiatives to drive and maintain substantial State Association Membership growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- In2023, 9 New States were started
- 2024 We have 4 more states I am working with
Manager of Operations
Central Washington Eye Clinic
02.2002 - 09.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Managed 16 Staff, 3 Drs.
- Ran the Optical Department and 4 staff.
- Full Responsibility of operations.
Licensed Optician
The Optical Shoppe
02.1990 - 10.2000
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
- Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
- Contributed to a positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.
- Conducted regular inspections of display cases to keep them clean and organized at all times for optimal presentation of merchandise.
- Contact Lens Specialist Manger of the Contact Lens Department. Specialized in Hard to fit Contact Lens patients.
Book Keeper
Vision Craft Optical Lab
04.1989 - 03.1990
Customer Service
Award Optical
03.1985 - 05.1988
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service between Optical Offices and Frame Reps .
- Provided exemplary customer
- Developed a deep understanding of Frame Reps and of customer service principles and customer service best practices.
- Company Merged with Vision Craft Optical Lab in May 1988
Education
Associate of Science - Accounting And Business Management
Yakima Valley Community College
Yakima, WALicensed Dispensing Optician -
National Academy of Opticianry
On LineSkills
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Strategic Visioning
- Meeting Planner
- Developing State Associations
- Contact Lens Fitter
- Manager
- Team Player
Timeline
CEO
D & D Management Services LLC
06.2015 - Current
Manager of Operations
Central Washington Eye Clinic
02.2002 - 09.2023
Licensed Optician
The Optical Shoppe
02.1990 - 10.2000
Book Keeper
Vision Craft Optical Lab
04.1989 - 03.1990
Customer Service
Award Optical
03.1985 - 05.1988
Associate of Science - Accounting And Business Management
Yakima Valley Community College
Licensed Dispensing Optician -
National Academy of Opticianry