Donna Hayes

Work History

Office Administrator

Bass Pro Shops

02.2016 - 03.2024

Interacted with customers by phone, email, or in-person to provide information.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained electronic and paper filing systems for easy retrieval of information.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Contributed to a positive work environment by fostering strong working relationships among colleagues.
Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
Organized, facilitated and participated in community service efforts.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Team Lead Camping Dept

Bass Pro Shops

11.2013 - 02.2016

Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
Led employee relations through effective communication, coaching, training, and development.
Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

Team Lead

Johnson County Developmental Supports

04.2002 - 11.2013

Trained new team members by relaying information on company procedures and safety requirements.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Coached team members in techniques necessary to complete job tasks.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Worked different stations to provide optimal coverage and meet production goals.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Adjusted equipment to meet different productivity levels.
Developed effective improvement plans in alignment with goals and specifications.

Inventory Specialist

Bass Pro Shops

03.2024 - Ma

Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Performed data entry and completed proper paperwork.
Completed physical inventory counts each month.
Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
Recorded information, shortages, and discrepancies to keep records current and accurate.
Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
Completed stock inventories to identify and address issues negatively impacting controls.
Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
Compared shipping orders and invoices against contents received to verify accuracy.
Inspected incoming and outgoing shipments to identify discrepancies with records.
Processed required paperwork to expedite handling of shipped and received goods.

Summary

Overview

Work History

Office Administrator

Team Lead Camping Dept

Team Lead

Inventory Specialist

Education

Diploma - Regular With Extras in Accounting

Skills

Certification

Timeline

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