Donna Haynes
Lakeland,FL
Summary
Dynamic professional with extensive experience at Suncoast Credit Union, excelling in customer service and problem-solving. Proven track record in enhancing member engagement and streamlining operations. Skilled in cross-cultural communication and money handling, consistently achieving high member satisfaction through effective collaboration and personalized service.
Experienced with member advocacy, focusing on resolving member concerns and enhancing satisfaction. Utilizes strong communication and problem-solving skills to navigate complex situations effectively. Track record of building meaningful relationships and fostering teamwork to achieve successful outcomes.
Overview
29
29
years of professional experience
Work History
Sr. Member Advocate
Suncoast Credit Union
Lakeland, FL
12.2006 - Current
- Assisted members with inquiries and provided accurate information about services.
- Supported resolution of member issues through effective communication and problem-solving skills.
- Maintained member records and updated information in the database for accuracy.
- Collaborated with team members to streamline processes and enhance member satisfaction.
- Engaged in training sessions to learn company policies and improve service delivery skills.
- Participated in team meetings to contribute ideas for enhancing operational efficiency.
- Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
- Educated members on available resources and services, increasing their engagement with the organization.
- Enhanced member satisfaction by promptly addressing concerns and providing timely resolutions.
Sr. Member Service Specialist
Florida Central Credit Union
Lakeland, FL
04.1996 - 12.2006
- Led team to enhance member engagement through personalized service and effective communication.
- Streamlined member account management processes, increasing efficiency across service operations.
- Mentored junior specialists, fostering professional growth and enhancing team performance.
- Vault Manager assisting in teller transactions and operations.
- Loan processing and Quality Assurance
Education
High School Diploma -
Kathleen Sr. High School
Lakeland, FLSkills
- Cross-cultural communication
- Assertiveness
- Customer service
- Problem-solving
- Multitasking and organization
- Customer follow-up
- Money handling
Languages
English
Timeline
Sr. Member Advocate
Suncoast Credit Union
12.2006 - Current
Sr. Member Service Specialist
Florida Central Credit Union
04.1996 - 12.2006
High School Diploma -
Kathleen Sr. High School