Donna Haynes
Summary
My Goal is to obtain a position with a company that will both utilize and enhance my current skills. As a professional with an array of qualifications from home care to customer service, to supervisory and leadership, my primary focus has always been to deliver an outstanding customer experience with unmatched dedication and service no matter the arena. I look forward to becoming an integral part of a winning team and putting these skills and qualifications to work for you.
Overview
34
34
years of professional experience
1989
1989
years of post-secondary education
Work History
Live-In Caregiver
Forseth Family
Waukesha, Wisconsin
08.2025 - 12.2026
- Provided compassionate, personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility and daily living tasks, enhancing their quality of life and independence.
- Administered medications according to prescribed schedules, maintaining compliance with health care regulations.
- Maintained a clean and safe environment for clients, reducing health risks and promoting well-being.
Live-In Caregiver
Sheehan Family
Waukesha, Wisconsin
02.2015 - 04.2022
- Provided compassionate, personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility and daily living tasks, enhancing their quality of life and independence.
- Administered medications according to prescribed schedules, maintaining compliance with health care regulations.
- Maintained a clean and safe environment for clients, reducing health risks and promoting well-being.
- Communicated effectively with family members to update them on client progress and needs.
- Managed household duties such as grocery shopping, running errands, paying bills and arranging for services such as repairs or maintenance of the home.
Call Center Representative
Live Ops
Elkhart, IN
01.2000 - 08.2014
- Managed high-volume inbound calls, delivering exceptional customer service and resolving inquiries efficiently to enhance client satisfaction.
- Trained and mentored new representatives, fostering a collaborative environment that improved team performance and service quality.
- Utilized CRM software to document interactions and streamline follow-up processes, ensuring timely resolution of customer issues.
- Implemented feedback mechanisms to gather customer insights, contributing to the continuous improvement of service delivery and operational efficiency.
- Developed and maintained comprehensive knowledge of products and services, enabling effective communication and support for diverse customer needs.
- Monitored call metrics and performance indicators, identifying trends to inform strategies that improved overall call center efficiency.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Overnight Stocker
Walmart
Elkhart, Indiana
04.2002 - 01.2007
- Stocked shelves efficiently, ensuring optimal product availability and contributing to a well-organized shopping environment.
- Assisted in inventory management by accurately tracking stock levels and reporting discrepancies to management.
- Maintained cleanliness and safety standards throughout the store, enhancing the overall shopping experience for customers.
- Collaborated with team members to restock merchandise, ensuring timely product availability and improved customer satisfaction.
- Implemented process improvements for inventory organization, leading to increased efficiency in restocking operations.
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
Service Coordinator ll
Catholic Charities (WIC FOODS)
Chicago, Illinois
02.1993 - 01.2000
- Based on the provided details, here are 8 resume experience statements for the role of Service Coordinator II:
- Coordinated client services, ensuring effective delivery of food assistance programs to eligible families, enhancing community support.
- Developed and maintained relationships with local vendors to secure nutritious food options, improving service offerings for clients.
- Trained and mentored new staff on service delivery protocols, fostering a knowledgeable team committed to client needs.
- Conducted regular assessments of client needs, adapting services to ensure accessibility and compliance with program regulations.
- Collaborated with healthcare providers to promote nutrition education workshops, empowering families to make informed dietary choices.
- Handled incoming calls and inquiries from customers regarding services offered.
- Provided customer service to ensure client satisfaction.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Managed inventory levels of parts used in servicing equipment.
- Monitored staff performance and provided feedback on areas of improvement needed.
Education
Hirsch Metropolitan
Chicago , ILSkills
- Patient care
- Medication administration
- Daily living assistance
- Mobility support
- Household management
- Care planning
- Personal hygiene support
- Emotional support
- Activity planning
- Meal preparation
- Hygiene assistance
- Housekeeping duties
- Patience and empathy
- Alzheimer's care
- Bathing assistance
- Grooming assistance
- Toileting assistance
- Dementia care
- Wound care maintenance
- Household cleaning
- Communication skills
- Customer support
- Call management
- Problem resolution
- Time management
- Product education
- Sales closing
- Script adherence
- Active listening
- Building rapport
- Merchandise upselling
- [Software] CRM system proficiency
- Food assistance programs
- Community outreach
- Team leadership
- Telephone communication
- Data confidentiality
- Customer service
- Computer literacy
- Client intakes
- Pallet jack handling
- Workstation cleaning
- Friendly and personable
- Product organization
- Display assembly
- Product displays
- Customer assistance
References
References available upon request.
Timeline
Live-In Caregiver
Forseth Family
08.2025 - 12.2026
Live-In Caregiver
Sheehan Family
02.2015 - 04.2022
Overnight Stocker
Walmart
04.2002 - 01.2007
Call Center Representative
Live Ops
01.2000 - 08.2014
Service Coordinator ll
Catholic Charities (WIC FOODS)
02.1993 - 01.2000
Hirsch Metropolitan