Donna Heidecker

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Updated reports, managed accounts, and generated reports for company database.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Created, maintained and updated filing systems for paper and electronic documents.
• Served as office consultant in the area of medical terminology.
• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed office operations while scheduling appointments for department managers.
• Experienced in balancing priorities for short-term and long-term goals.
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• Conducted product demonstrations for potential buyers, highlighting unique features and benefits of various items.
• Maximized customer satisfaction through providing excellent service and addressing concerns promptly.

10,000 Answers: The Ultimate Trivia Encyclopedia

• Established editorial correctness of all entered material
• Researched accuracy of 40% of the published material
• Developed a multi-process verification system to include internet searches, library resources, film materials and first -hand inquiries
• Cross-referenced all material
• Performed data entry of 40% of the published material