Donna Heiple
Chief Operating Officer
Cape Coral,FL
Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Collaborative and dedicated to building and leading talented and motivated individuals. Skilled in continuous improvement processes such as quality, best practices, and interest-based problem solving. Organizational and analytically minded, people oriented, problem solver, and procedure developer and impletion at all levels to understand each level to build a positively strong critical thinking team.
Overview
24
24
years of professional experience
16
16
years of post-secondary education
4
4
Certificates
Work History
Chief Operating Officer
Good Karma Yoga Studio
Cape Coral, United States
09.2013 - Current
- Developed quarterly business plans to evaluate cost projections.
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
- Led operational oversight and budgetary supervision for several locations. Maintaining 10-20% growth per year.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies, reducing turnover by 15%
- Oversaw day-to-day operations to keep organization running smoothly while meeting and exceeding business goals.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Evaluated product or service by analyzing and interpreting data and metrics.
- Managed crisis response to minimize potential negative impacts on company.
- Developed quarterly business plans to evaluate cost projections
- Represented organization at external meetings and events to promote and build relationships within our community.
- Identified and pursued business development opportunities to grow organization and increase revenue
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness
- Managed crisis response to minimize potential negative impacts on company
- Established schedules, class description and training of teachers and developed policies to promote company culture and vision
- Negotiated contracts and agreements to secure favorable terms and maximize profits
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits
- Identified and mitigated operational risks to minimize potential negative impacts on organization
- Analyzed industry trends and tracked competitor activities to inform decision making
- Developed innovative sales and marketing strategies to facilitate business expansion
- Oversaw divisional marketing, advertising and new product development
- Represented organization at industry conferences and events
- Cultivated company-wide culture of innovation and collaboration
- Monitored key business risks and established risk management procedures
- Managed financial, operational and human resources to optimize business performance
- Oversaw business-wide changes to modernize procedures and organization
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations
- Founded performance- and merit-based evaluation system to assess staff performance
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities
- Established and maintained strong relationships with customers, vendors and strategic partners
- Maintained P&L and shouldered corporate fiscal responsibility
- Created succession plans to provide continuity of operations during leadership transitions
- Formulated and executed strategic initiatives to improve product offerings
- Initiated strategy to drive company growth and increase market share and profitability
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries
Chief Operating Officer
Better Housekeeping, LLC
White Lake, MI
01.2000 - 10.2014
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Developed quarterly business plans to evaluate cost projections.
- Led operational oversight and budgetary supervision of 200 staff and 1000s of clients.
- Represented organization at external meetings and events to promote and build relationships with key stakeholders.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Managed crisis response to minimize potential negative impacts on company.
- Established staff training and client policies to promote company culture and vision.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Identified and mitigated operational risks to minimize potential negative impacts on organization.
- Developed and implemented recommendations for service improvement.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Oversaw divisional marketing, advertising.
- Represented organization at industry conferences and events.
- Devised and presented business plans and forecasts to board of directors.
- Cultivated company-wide culture of innovation and collaboration.
- Monitored key business risks and established risk management procedures.
- Managed financial, operational and human resources to optimize business performance.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Oversaw business-wide changes to modernize procedures and organization.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Directed technological improvements, reducing waste and business bottlenecks.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Created succession plans to provide continuity of operations during leadership transitions.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Education
Bachelor of Arts - Business Management
Wayne State University
Detroit, MI 05.2001 -
Expert Yoga Teacher - Yoga Therapy And Teacher Training
Yoga Alliance
Union Lake, MI 01.1994 - 01.2010
Skills
Operations oversight
Accomplishments
- Collaborated with teams in the inception, development, and opening of many businesses. Including the construction, build out of the space.
- Used Microsoft Excel to develop financial tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved 20% sales increase by completing client surveys with accuracy and efficiency.
- Supervised large and small teams of staff members.
Certification
COO-C - Chief Operations Officer - Certified
Timeline
Chief Operating Officer
Good Karma Yoga Studio
09.2013 - Current
Bachelor of Arts - Business Management
Wayne State University
05.2001 -
Chief Operating Officer
Better Housekeeping, LLC
01.2000 - 10.2014
Expert Yoga Teacher - Yoga Therapy And Teacher Training
Yoga Alliance
01.1994 - 01.2010
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