Donna Heisserer
Slidell,LA
Summary
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Overview
10
10
years of professional experience
Work History
Shift Manager
Racetrack
Zephyrhills, FL
07.2005 - 07.2008
- Resolved conflicts between employees or customers in a professional manner.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Provided coaching and guidance to team members when necessary to improve performance.
- Inspected work areas regularly for cleanliness and organization standards.
- Assisted in resolving escalated customer service issues in a timely manner.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Trained new employees on company policies, procedures, and job responsibilities.
Cashier
pontiac-raceland
New Orleans, LA
02.1998 - 06.2000
- Resolved conflicts between employees or customers in a professional manner.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Provided coaching and guidance to team members when necessary to improve performance.
- Inspected work areas regularly for cleanliness and organization standards.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Responded quickly and effectively to emergency situations as they arose.
Wait Staff Member
Waffle House
Slidell, LA
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Conducted orientations for new staff members regarding company policies and procedures.
- Greeted clients, answered phones and provided customer service assistance.
- Maintained building security and personnel safety by following optimal visitor policies and tracking all guest entrances and exits.
- Kept front desk presentable, managing incoming calls and visitors with utmost professionalism.
- Maintained positive working relationship with fellow staff and management.
- Encouraged and improved cross-department internal communication.
- Greeted guests and vendors to assist in navigating space.
- Offered reception coverage to relieve staff during absences or breaks.
Education
Some College (No Degree) - Nursing
Delgado Community College
New Orleans, LASkills
- Inventory Control
- Supply Ordering
- Safety Compliance
- Equipment Troubleshooting
- Quality Assurance
- Schedule oversight
References
References available upon request.
Timeline
Shift Manager
Racetrack
07.2005 - 07.2008
Cashier
pontiac-raceland
02.1998 - 06.2000
Wait Staff Member
Waffle House
Some College (No Degree) - Nursing
Delgado Community College
Similar Profiles
Alexander PortilloAlexander Portillo
Night Manager at RacetrackNight Manager at Racetrack
Kiera CovingtonKiera Covington
Stocker/Crew Kitchen Staff Member at RacetrackStocker/Crew Kitchen Staff Member at Racetrack
Arshema GlintonArshema Glinton
Assistant Manager at RacetrackAssistant Manager at Racetrack