Donna Hemphill
High Point,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Customer Solutions Specialist
Spectrum
Greensboro, NC
06.2011 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Educated customers about billing, payment processing and support policies and procedures
Center Site Manager Head Start Program
United Community Action Program Head Start
Okmulgee, OK
08.2003 - 05.2010
- Interviewed, hired and trained new workers.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues between employees and customers using company policies.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Established employee work schedules to properly staff teachers.
- Attended weekly meetings with teachers to discuss safety procedures, compliance issues and facility maintenance.
- Monitored, coached and supervised team of employees.
- Prepared variety of different written communications, reports and documents
- Resolved problems, improved operations and provided exceptional service
- Worked with families to understand needs and provide excellent service
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked with customers to understand needs and provide excellent service
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Staffing Supervisor/Branch Manager
Staffmark
Okmulgee, OK
01.1996 - 04.2002
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Verified applicant references and employment details.
- Developed recruiting strategies to identify qualified candidates and build network.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs
- Consulted businesses on successful recruiting and retention practices to help minimize turnover
Education
Bachelor of Arts - Business Administration
Langston University
Langston, OK05.1990
Skills
- Promotions Programs
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Call Documentation
- Information Updates
- Professional telephone demeanor
- Account management
- Sales expertise
- Strategic sales knowledge
Timeline
Customer Solutions Specialist
Spectrum
06.2011 - Current
Center Site Manager Head Start Program
United Community Action Program Head Start
08.2003 - 05.2010
Staffing Supervisor/Branch Manager
Staffmark
01.1996 - 04.2002
Bachelor of Arts - Business Administration
Langston University
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