Donna Henderson
Oak Park,MI
Summary
Hi, I'm Donna Henderson. Ambitious, career-focused job seeker, anxious to obtain an entry-level Production Operator position to help launch career while achieving company goals.
Overview
22
22
years of professional experience
Work History
Production Operator
Stellantis
Detroit, MI
06.2022 - 03.2024
- Preform a variety of functions assembly and stamping operations.
- Work on the production line with consistent speed and accuracy.
- Stand or walk for long periods of time each day.
- Frequently bending, pushing, pulling, and lifting up to 60 pounds.
- Check for defects, assemble products, monitor manufacturing equipment.
- Drive vehicles for final expectation.
Pharmacy Technician
CVS Pharmacy
Oak Park, MI
10.2021 - 02.2023
- Assisted customers and patients by offering information on goods and services
- Carefully counted out and packaged pharmaceutical orders for individuals and bulk needs
- Verified prescriptions and drug labels, documents and packages.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
PERFORMANCE ANALYST
Concentrix - GM Connection Center Call
Warren, MI
01.2019 - 05.2020
- Monitor, score and coach advisor for the Connection Center advisor team.
- Provide feedback to team leaders and team managers findings and prepared polished reports highlighting results and potential improvement strategies.
- Weekly CCT meetings in regards to scores, percentiles, and trends update process listed GMA
- Weekly meetings with business reviews with the GM connection center. Provided positive / negative feedback.
GM
Aerotek: Working For General Motors
Warren, MI
05.2002 - 01.2019
- Liaison between various departments within OnStar (product of GM vehicles)
- Lead communication with various cellular carriers
- Provide regular reports to lead Carrier
- Development of processes and procedures for case operations
- Communication with customers in relation to troubleshooting and/or completing changes to accounts
- Supervise distribution of work load
- Trained employees on duties, policies and procedures.
- Responsible for detecting wireless fraud and minimizing financial loss to company using specialized Software
- Review manual reports in cloning fraud detection application, performing validation of units and usage on each detected number combination
- Resolved credit card case investigations via system research, review of recorded calls, communication with various individuals – including credit card holders and financial institutions.
GM
Aerotek: Working For General Motors
Warren, MI
05.2002 - 12.2018
- Responsible for inbound/outbound calling to customers to ensure quality assurance
- Tracking cases of cloning fraud for personal calling services in
- OnStar equipped vehicles
- Creating spreadsheets using Microsoft Excel for communication with Verizon Wireless on a regular basis
- Using specialized computer programs for changing phone numbers in OnStar vehicles
Skills
- Production Line Work
- Following Instructions
- Materials Assembly
- Strong Work Ethic
- Customer Service
- Proficient at Multi-Tasking
- Teamwork and Communication
- Handling Customer Complaints
Timeline
Production Operator
Stellantis
06.2022 - 03.2024
Pharmacy Technician
CVS Pharmacy
10.2021 - 02.2023
PERFORMANCE ANALYST
Concentrix - GM Connection Center Call
01.2019 - 05.2020
GM
Aerotek: Working For General Motors
05.2002 - 01.2019
GM
Aerotek: Working For General Motors
05.2002 - 12.2018