Donna Hensel
Sandwich,IL
Summary
Dynamic Firm Administrator with a proven track record at Cunningham & Company, LTD, excelling in customer service and office administration. Skilled in workload prioritization and document management, I enhanced client satisfaction through effective communication and efficient issue resolution, ensuring a welcoming environment and maintaining strict confidentiality standards.
Overview
19
19
years of professional experience
Work History
Firm Administrator
Cunningham & Company, LTD
01.2015 - 05.2025
- Developed strong relationships with clients through regular communication and prompt resolution of issues.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist/Payroll Clerk
Morrison & Assoicates
11.2006 - 11.2013
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Maintained payroll information by calculating, collecting, and entering data.
Education
High School Diploma -
Appleton High School East
Appleton, WI06-1982
Skills
- Workload prioritization
- Professionalism and ethics
- Customer service
- Recordkeeping and file management
- Office administration
- Data entry
- MS office
- Inventory control
- Document management
- Mail handling
Timeline
Firm Administrator
Cunningham & Company, LTD
01.2015 - 05.2025
Receptionist/Payroll Clerk
Morrison & Assoicates
11.2006 - 11.2013
High School Diploma -
Appleton High School East
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