Donna Heracklis
Gastonia,North Carolina
Summary
A hardworking and highly dependable professional with a proven record of accomplishment in retail operations and general management. A highly organized multi-tasker and results-driven performer who ensures high levels of customer satisfaction.
Overview
30
30
years of professional experience
Work History
Department Manager
TJ Maxx Distribution Center
Gastonia, NC
03.2017 - Current
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Developed strategies to improve customer service and increase sales.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Monitored daily sales figures to track trends in customer buying behavior.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Handled shift overstock, restocking and inventory control.
Sales Associate/New Hire Trainer
JCPENNEY
Gastonia, North Carolina
01.2006 - 01.2017
- Excelled in store operations to ensure customer satisfaction and compliance with store quality procedures
- Received and inventoried merchandise following store specifications
- Set up advertising displays and arranged merchandise on tables and in cases to promote sales per corporate guidelines
- Answered customers' questions about merchandise and recommended products and add-ons to customers' specifications
- Trained new hires on the floor and addressed any performance problems to ensure quality work
- Performed computer transactions such as ringing up sales, ordering merchandise and handled customers repairs.
Store Manager
Mitchell's Formalwear/ After Hours Formalwear
North Charleston, South Carolina and Gastonia
01.1994 - 01.2005
- Interviewed, hired, and trained employees
- Monitored skill development and conducted training sessions to educate and motivate staff
- Prepared schedules for staff
- Delegated tasks to assistant manager and sales staff
- Developed and maintained outside relationships with schools and businesses to generate sales
- Coordinated sales promotions, including local advertising, telemarketing and direct mail
- Handled high-pressure situations and deadlines.
Assistant Manager
Mitchell's Formalwear/ After Hours Formalwear
01.1994 - 01.1995
- Serviced customers, took measurements and placed orders
- Assisted the manager with daily operations
- Maintained and monitored inventory
- Implemented visual floor plans.
Education
B.A., Business Administration -
University of North Carolina At Charlotte
Skills
- Bookkeeping
- Budget Analysis
- Auditing
- Financial Management
- Customer Service
- Team Supervision
- Policy Development
- Customer Engagement
- Dependable and Responsible
- Attention to Detail
- Inventory Control
Awards
- JCPenney: Consistently maintained top sales and care plans in the jewelry department. Received the All-Star Award for exceeding company-wide goal for customer orders five years in a row. Received the Gold Award for exceeding the company-wide goal for processing credit applications for many years. Recognized for excellent customer service for the past eleven years.
- Mitchell's Formalwear/ After Hours Formalwear: Received the regional and company-wide New Product Development Awards. Achieved numerous Sales Excellence And Top Performance Awards. Exceeded Revenue Goals 16 weeks in a row.
Timeline
Department Manager
TJ Maxx Distribution Center
03.2017 - Current
Sales Associate/New Hire Trainer
JCPENNEY
01.2006 - 01.2017
Store Manager
Mitchell's Formalwear/ After Hours Formalwear
01.1994 - 01.2005
Assistant Manager
Mitchell's Formalwear/ After Hours Formalwear
01.1994 - 01.1995
B.A., Business Administration -
University of North Carolina At Charlotte