Donna Higginbottom
Saylorsburg,PA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Senior Travel Consultant
Ovation/Amex GBT
New York, NY
04.2017 - Current
- Organized complex itineraries, including flights, rail, rental car and car hire for multiple accounts including Law Firms, Investment Banking, Medical and others.
- Maintained up-to-date knowledge of all aspects of the travel industry including fares, tariffs and regulations.
- Liaised with airlines and hotels regarding special requests from customers.
- Provided detailed information on destinations and visa requirements.
- Ensured that all bookings were accurately entered into the system and invoiced correctly.
Senior Travel Consultant
Indagare
New York, New York
03.2016 - 04.2017
- Organized complex itineraries, including flights, transfers, hotels, and car hire.
- Answered queries via phone, email or face-to-face contact regarding visas, passports, currency exchange rates.
Senior Travel Consultant
Ralph Lauren
New York, New York
09.2011 - 03.2016
- Organized complex itineraries, including flights, transfers, hotels, and car hire.
- Managed photo shoots.
- Advised clients on visa, passport and security requirements active in destination countries to assist in travel preparation and prevent complications to entry into foreign countries.
- Liaised with airlines and hotels regarding special requests from customers.
Senior Travel Coordinator
Ultramar Tavel
New York, New York
07.2008 - 08.2011
- Planned, coordinated and booked domestic and international travel arrangements for executive staff.
- Developed travel itineraries that included air, car and hotel reservations, and ground transportation.
- Working on multiple accounts, including Law Firms, Investment Banks.
Roadshow Coordinator
Bear Stearns & Co
New York, New York
06.2003 - 07.2008
- Maintained calendars of upcoming travel for companies meetings to collect investors in bid for IPO offering.
- Organized all travel plans for business trips including flights, hotels, car hires in often last minute change of meeting cities, in order to make sure trips were a success.
- Booked all travel for C level executives including private jets, commercial air, hotels as well as transfers and car hires.
Education
High School Diploma -
New Dorp High School
Staten Island, NY05-1981
Skills
- Interpersonal Communication
- Organization
- Attention to Detail
- Teamwork and Collaboration
- Self-Directed
- Calm Under Pressure
- Written Communication
- Microsoft Office
- Verbal Communication
- Troubleshooting
- Dependable and Responsible
Accomplishments
- 2023 Amex/GBT Pacesetter
Timeline
Senior Travel Consultant
Ovation/Amex GBT
04.2017 - Current
Senior Travel Consultant
Indagare
03.2016 - 04.2017
Senior Travel Consultant
Ralph Lauren
09.2011 - 03.2016
Senior Travel Coordinator
Ultramar Tavel
07.2008 - 08.2011
Roadshow Coordinator
Bear Stearns & Co
06.2003 - 07.2008
High School Diploma -
New Dorp High School
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