Donna Himes
Ashland,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Seasonal Support Driver
UPS
11.2023 - 12.2023
- Sorting out packages and delivering to companies and residential areas.
Front Desk Receptionist
Avalon Salon And Sugar Co.
Catlettsburg, KY
11.2022 - 11.2023
- Answering multiple phone lines. Assisting hair dressers with helping with client shampooing hair.
- Confirmed appointments, communicated with clients, and updated client records.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Inventory of stock and ordering when needed.
Receptionist/Administrative Assistant
Identity Salon and Spa
Ashland, KY
08.2012 - 11.2022
- Working at HollyB's Boutique located inside Identity.
- Organized, maintained and updated information in computer databases.
- Checking inventory, restocking, and checking clients out.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Reduced incoming call response time by implementing an effective call routing system.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Spray Tans
- Teeth Whitening Tech.
- Ran errands such as making bank deposits. Delivering Baskets to Clients.
Education
Office Skills -
Hazel Park High School
Hazel Park, MI01.1983
Skills
- Clerical Experience (10 years)
- Medical Office Experience (7 years)
- Front Desk (10 years)
- Insurance Verification (7 years)
- Medical Scheduling (7 years)
- Medical Receptionist (10 years)
- Medical terminology
- Medical records
- Answering multiple phone lines (10years)
- Greeting and Seating Clients
- Mail Distribution
- Inventory Control
Timeline
Seasonal Support Driver
UPS
11.2023 - 12.2023
Front Desk Receptionist
Avalon Salon And Sugar Co.
11.2022 - 11.2023
Receptionist/Administrative Assistant
Identity Salon and Spa
08.2012 - 11.2022
Office Skills -
Hazel Park High School