Donna Hite
Vallejo,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
30
30
years of professional experience
Work History
Front Desk Receptionist, Case Manager, Outreach
Catholic Charities Of Yolo-Solano
02.2006 - 11.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Assistant General Manager
Linguini's Cafe
03.1992 - 02.2006
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Education
Bachelor of Arts - Sociology
Cal-State East Bay
Hayward, CASkills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Scheduling appointments
- Administrative Skills
Websites
Accomplishments
- Achieved client self sufficiency by introducing them on how to budget for maintaining permanent housing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved homeless status for clients which led to permanent housing.
Additional Information
The Family Assistant Department was eliminated from Catholic Charities. They are no longer providing case management and housing assistance and as a result my position was eliminated.
After leaving Catholic Charities after sixteen years, I took a year off to travel and visit family and friends. Unfortunately, in August of 2022 I was in a very bad accident and I was unable to return to the labor market. I have fully recovered as of April 2024 and I am anxious to return to work.
Timeline
Front Desk Receptionist, Case Manager, Outreach
Catholic Charities Of Yolo-Solano
02.2006 - 11.2021
Assistant General Manager
Linguini's Cafe
03.1992 - 02.2006
Bachelor of Arts - Sociology
Cal-State East Bay
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