Summary
Overview
Work History
Education
Skills
Timeline
Interests
Receptionist
Donna Hladik

Donna Hladik

The Villages,FL

Summary

Reliable Customer Service Representative with extensive track record in account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Customer-focused professional known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills enhancing the overall customer experience.

Overview

17
17
years of professional experience

Work History

Customer Service Representative / Collections

BAS
Fort Collins, CO
06.2008 - Current
  • Implemented collection strategies to maximize recovery rates.
  • Set patients and caregivers up on monthly payment plans.
  • Regular phone and in-person discussions with patients and caregivers.
  • Handled calls of a sensitive nature and de-escalated emotionally charged patients and caregivers.
  • Managed a unit of approximately 1,200 to 1,500 accounts assigned to me.
  • In addition to being successful as a Customer Service Representative, I have the following characteristics:
  • The ability to offer empathy, patience, and a friendly demeanor at all times.
  • Great active listening skills.
  • Strong attention to detail, with the ability to multitask and adapt to change in a fast-paced environment.

Education

Certified Dental Assistant - Dental Hygiene

CCD
Longmont, CO
03-1982

High School Diploma -

Niwot High School
Niwot, CO
06-1981

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Information security
  • Customer relations
  • Client relations
  • Empathy and patience
  • Strong teamwork
  • Credit card payment processing
  • Reading comprehension
  • Customer service
  • Support case resolution
  • Customer RMA management
  • Appointment scheduling
  • Critical thinking
  • Active listening
  • Inbound and outbound calling
  • Conflict mediation
  • Courteous demeanor
  • Paperwork processing
  • Computer proficiency
  • Decision-making
  • Data entry

Timeline

Customer Service Representative / Collections

BAS
06.2008 - Current

Certified Dental Assistant - Dental Hygiene

CCD

High School Diploma -

Niwot High School

Interests

Golfing, Painting, Cooking, Social Clubs

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Donna Hladik