Donna Hockenbury Smithey
Port Charlotte
Summary
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
47
47
years of professional experience
Work History
Property Manager
iStorage (NSA BRANDS) Gasparilla
Port Charlotte
09.2019 - 09.2025
- Managed daily property operations, achieving high occupancy rates and tenant satisfaction.
- Organized maintenance schedules to ensure timely completion of repairs and upkeep.
- Conducted regular inspections to uphold property standards and identify improvement areas.
- Administered lease agreements while ensuring compliance with local regulations.
- Maintained accurate financial records, including rent collections and income sources.
- Resolved tenant complaints promptly to enhance customer satisfaction.
- Facilitated communication between tenants and management for effective issue resolution.
- Processed evictions in accordance with state laws when necessary.
Retail Store Manager
Fred's Pharmacy ( Closed )
Valdosta
02.2003 - 07.2019
- Conducted interviews, hired, and trained candidates to enhance team capabilities.
- Coordinated orientation, security, and training programs for new hires.
- Planned and organized daily job duties in collaboration with team members.
- Maintained open-door policy to facilitate communication between management and staff.
- Protected company assets while reducing shrink percentage below corporate average.
- Delivered exceptional customer service while promoting customer loyalty rewards program.
- Followed up on customer surveys and addressed negative feedback promptly.
- Implemented corporate donation initiatives, including Children Miracle Network and 911 Emergency Fund.
HR Training Manager
Kmart (Closed)
Valdosta
11.1985 - 02.2003
- Conducted interviews, hired, and trained all qualified candidates.
- Collaborated with store management on team member evaluations.
- Executed all WOTC interviews to ensure compliance.
- Completed OSHA training and posted required OSHA materials.
- Maintained open door policy while working with General Store Manager on labor budget compliance.
Store Manager/ District Auditor and Trainer
Fashion Bug / Charming Shoppes
Flemington
06.1978 - 10.1985
- Oversaw daily operations of Juniors and Plus Size Clothing Store to ensure profitability.
- Assisted in setup of new stores and trained associates on operational procedures.
- Installed new register equipment and maintained availability for problem resolution.
- Collaborated with District Manager to conduct monthly audits for corporate compliance.
Education
High school or equivalent -
Hunterdon Central High School
Flemington, NJ01.1978
High school or equivalent -
Piscataway High School
Piscataway, NJ01.1977
Skills
- Retail management and operations
- Sales and merchandising
- Team building and training
- Inventory control
- Scheduling and payroll
- Cash handling
- Customer service
- Property management
- Property maintenance
- Lease administration
- Tenant relations
- Payment collections
- Auction scheduling
- Customer focused
- Property tours and inspections
Authorization
Authorized to work in the US for any employer
Timeline
Property Manager
iStorage (NSA BRANDS) Gasparilla
09.2019 - 09.2025
Retail Store Manager
Fred's Pharmacy ( Closed )
02.2003 - 07.2019
HR Training Manager
Kmart (Closed)
11.1985 - 02.2003
Store Manager/ District Auditor and Trainer
Fashion Bug / Charming Shoppes
06.1978 - 10.1985
High school or equivalent -
Hunterdon Central High School
High school or equivalent -
Piscataway High School