Summary
Overview
Work History
Education
Skills
Timeline
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Donna Hoffman

Victorville,CA

Summary

Dedicated professional with a clean driving record and first aid certification, experienced in student supervision and passenger safety management at First Student Transportation. Proven ability to enhance customer service and build rapport, ensuring a positive environment while efficiently navigating routes and maintaining compliance with school bus policies.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

25
25
years of professional experience

Work History

School Bus Driver

First Student Transportation
01.2005 - 04.2024
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
  • Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Reduced anxiety for parents with clear communication about schedules, delays, and safety measures in place.
  • Taught students first-aid and emergency protocols in case of emergency.
  • Administered first aid to passengers in need.
  • Completed logbooks, incident reports and other daily paperwork.
  • Built trust and rapport with students, encouraging respectful and kind interactions among passengers.

Key Sales Associate

Rite Aid
01.2004 - 01.2005
  • Provided guidance to new team members on company policies, procedures, and best practices to enhance overall store operations.
  • Strengthened client relationships through exceptional customer service and follow-up communication.
  • Greeted customers and provided outstanding customer service.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Medical Biller

Enturo Medical Billing
11.2000 - 04.2001
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Verified insurance of patients to determine eligibility.
  • Filed and updated patient information and medical records.
  • Ensured timely payments from insurance providers through submission of accurate and complete claims.
  • Collected payments and applied to patient accounts.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Used data entry skills to accurately document and input statements.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Audited and corrected billing and posting documents for accuracy.
  • Generated monthly billing and posting reports for management review.

Merchandising Associate

Pick N Save
05.2000 - 11.2000
  • Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
  • Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
  • Improved product visibility by creating eye-catching merchandise displays.
  • Increased overall store performance with consistent attention to detail in visual merchandising efforts.
  • Contributed to positive workplace culture by collaborating effectively with colleagues across departments.
  • Provided exceptional customer service by addressing inquiries and offering personalized product recommendations.
  • Collaborated with store team to execute promotional events and seasonal displays, driving sales growth.
  • Provided positive shopping experience, employing conflict resolution skills when problems arose.
  • Maximized brand exposure by designing promotional materials for special events and sales promotions.
  • Conducted regular audits of in-store displays, identifying opportunities for improvement and implementing changes as needed.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.

Cashier

Main Street Chevron
06.1999 - 04.2000
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Education

GED -

Victor Valley College
Victorville, CA

Phlebotomy

Phlebotomy Solutions
Victorville, CA

Skills

  • Dependable and reliable
  • Transporting students
  • Customer-oriented
  • Student supervision
  • Passenger safety management
  • Wheelchair lift operation
  • Air brake certification
  • Commercial drivers license CDL
  • Clean driving record
  • First aid certification
  • Dispatcher communication
  • Defensive driving practices
  • School bus policies
  • Work ethic and integrity
  • Cash handling
  • Customer service excellence
  • Money handling
  • Cash register operation
  • Payment processing
  • Conflict resolution
  • Merchandise restocking
  • Refund handling
  • ID verification
  • Retail merchandising
  • Drawer balancing

Timeline

School Bus Driver

First Student Transportation
01.2005 - 04.2024

Key Sales Associate

Rite Aid
01.2004 - 01.2005

Medical Biller

Enturo Medical Billing
11.2000 - 04.2001

Merchandising Associate

Pick N Save
05.2000 - 11.2000

Cashier

Main Street Chevron
06.1999 - 04.2000

GED -

Victor Valley College

Phlebotomy

Phlebotomy Solutions

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Donna Hoffman