Donna Holderfield
Rainbow City,AL
Summary
Dynamic Customer Service Associate with proven expertise at Lowe’s, excelling in problem resolution and customer satisfaction. Recognized for effectively handling complaints and maintaining extensive product knowledge, leading to positive customer experiences. Strong team collaborator committed to enhancing guest services and ensuring compliance with safety regulations.
Overview
26
26
years of professional experience
Work History
Customer Service Associate
Lowe’s
12.1993 - 05.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Customer complaint resolution
- Complex Problem-solving
- Guest services
- Stock replenishment
- Complaint handling
- Assertiveness
- Product merchandising
- Regulatory compliance
- Safety regulations
- Appointment scheduling
- Refunds processing
- Merchandise upselling
- Retail marketing
- Teamwork and collaboration
- Policies and procedures adherence
- Administrative and office support
- Order processing
Timeline
Customer Service Associate
Lowe’s
12.1993 - 05.2020
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