Donna Holton
ATLANTIC BEACH,FL
Summary
Committed with skills in cleaning, performing maintenance, and keeping inventory. Completes various housekeeping jobs individually or with groups. Acknowledged for timely service and positive attitude. I have worked in the service industry for 20 plus years. I have experience with being a server, bartender, cocktail waitress and done all of the above in the same shift. I currently rent myself out free lance to events. I work with Gregory Paul's doing events but also periodically food prep and have fun the front of house. Answering phones, taking orders, getting to go orders ready and labeling food, ringing up clients with their food to go. I am fast, can multi task and very pleasant so I'm told. I have planned events and helped execute already planned events. I will set up, service guests, replenish food and drink, take care of trash, dishes, break down and much more. I love doing this work and take pride in all my work. It is important to me. My schedule is very flexible and I have my own transportation. I look forward to an opportunity to help. I also have run and worked my own residential cleaning service for many years. I have many references available upon request.
Overview
26
26
years of professional experience
Work History
House Keeping
Self
Jacksonville Beach, FL
09.2009 - Current
- Received recognition for excellent performance in delivering top-notch housekeeping services to guests.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with housekeeping staff to ensure timely room availability and optimal cleanliness.
- Assisted in the recruitment, hiring, and onboarding process for new housekeeping staff members.
- Managed housekeeping scheduling and planning.
- Enhanced guest satisfaction by implementing efficient housekeeping processes and maintaining high cleanliness standards.
- Enhanced client satisfaction by providing exceptional housekeeping and organizational services.
- Performed light housekeeping tasks to maintain a clean and safe living environment for clients.
Bartender/ Server/ Food Prep
Gregory Pauls
Jacksonville Beach, FL
09.2009 - Current
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Built relationships with vendors to manage orders and negotiate costs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender
Tootie Greens
Jacksonville, FL
06.2005 - 07.2009
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Created attractive bar displays by strategically arranging bottles and glasses.
Bartender
The Aliby
Jacksonville, FL
02.2001 - 04.2003
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Bartender/ Server
London Bridge
Jacksonville, FL
02.2001 - 04.2003
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Genes Seafood
Jacksonville Florida
02.2000 - 01.2001
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Certificate Course For Insurance
Fccj
Jacksonville, FL03.2001
Skills
- Cleaning and organization
Timeline
House Keeping
Self
09.2009 - Current
Bartender/ Server/ Food Prep
Gregory Pauls
09.2009 - Current
Bartender
Tootie Greens
06.2005 - 07.2009
Bartender
The Aliby
02.2001 - 04.2003
Bartender/ Server
London Bridge
02.2001 - 04.2003
Server
Genes Seafood
02.2000 - 01.2001
Certificate Course For Insurance
Fccj