Donna Horigan
Lindenhurst,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling.
Overview
36
36
years of professional experience
Work History
Admin Associate Womens Imaging
Northwestern Medicine Lake Forest Hospital
12.2011 - Current
- Transported patients between treatment areas to promote system efficiency and good traffic flow.
- Performed front desk scheduling and registration tasks and checked patients' insurance eligibility to improve billing accuracy.
- Supported patients by assisting with dressing, undressing and tasks to improve testing experience.
- Cultivated mutually beneficial working relationships with coworkers, managers and physicians to promote efficient service delivery.
- Served as on-premises patient advocate to promote respect for patients' privacy and comfort.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Customer Service Representative
Kohls Store
04.2011 - 12.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed point of sale opening and closing procedures.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Household Manager/Caregiver
Self Employed
09.1998 - 01.2011
- Scheduled appointments for medical, dental and self-care needs.
- Performed cleaning and organization duties.
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Offered companionship and kindness to elderly patients.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Customer Service/Front Office Manager
Halloran & Yauch, Inc.
10.1987 - 09.1998
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored customer service trends and provided insights to management team for further improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
Education
High School Diploma -
Glenbrook South High School
Glenview06.1987
Skills
- Customer Relations
- Data Entry
- Administrative Skills
- Patient Scheduling
- Patient Registration
- Strong Work Ethic
- Patient Referrals
- Administrative Support
- Patient Safety
- Patient Confidentiality
- HIPAA
Timeline
Admin Associate Womens Imaging
Northwestern Medicine Lake Forest Hospital
12.2011 - Current
Customer Service Representative
Kohls Store
04.2011 - 12.2011
Household Manager/Caregiver
Self Employed
09.1998 - 01.2011
Customer Service/Front Office Manager
Halloran & Yauch, Inc.
10.1987 - 09.1998
High School Diploma -
Glenbrook South High School
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