Donna Houston
Pflugerville,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Patient service and patient care. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with staff and physicians.
Overview
8
8
years of professional experience
Work History
Pre-Sevice Coordinator Sr,
Texas Oncology
10.2019 - Current
- Scheduling and Confirming Upcoming appointments .
- Entering Demographic Information.
- Scanning and requesting medical records into LeadingReach
- Communicating to insurance and or PCP doctor office via telephone/fax/on-line to obtain an insurance authorization .
Scheduler & Referral Coordinator
Austin Cancer Center
11.2018 - 10.2019
- Collecting co-pays and balances that are due at time of service.
- Coordinating imaging and X-rays with the hospital..
- Enter Demographic Information.
- verify Insurance obtaining Insurance authorization for new appointment visits.
- Scheduling new patient appointments.
Nurse Assistant
Austin State Hospital
08.2015 - 10.2018
- Assisted nursing staff and physicians with patient exams..
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
No Degree - General Studies
Colorado State Metro State
Denver, CO06.1990
High School Diploma -
John F Kennedy High School
Denver, CO05.1986
Skills
- Highly responsible & reliable
- Exceptional Customer service skills
- General knowledge of healthcare insurance and terminology
Timeline
Pre-Sevice Coordinator Sr,
Texas Oncology
10.2019 - Current
Scheduler & Referral Coordinator
Austin Cancer Center
11.2018 - 10.2019
Nurse Assistant
Austin State Hospital
08.2015 - 10.2018
No Degree - General Studies
Colorado State Metro State
High School Diploma -
John F Kennedy High School