Donna Houston
Baytown
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Receiver Technician
HEB Grocery Store
02.2019 - Current
- Responsible for processing and scanning merchandise; customer service
- Opening up the store and conduct store quality checks
- Check store alarms and to ensure functionality
- Operating the electric pallet jacks and lifters, Manual hand pallet jacks
- Unloading the company trucks; work the baler and working with the vendors coming to the store.
- Conduct vendor compliance audit to ensure product supply and quality expectation are met.
Security Officer
US Security & Associates
02.2015 - 01.2019
- Monitored premises to ensure safety and security compliance.
- Conducted routine patrols to deter and detect security threats.
- Responded promptly to incidents, coordinating with emergency services as needed.
- Maintained detailed logs of daily activities and irregularities for reporting purposes.
- Trained new security personnel on protocols and emergency response procedures.
- Implemented access control measures to manage entry and exit points effectively.
- Collaborated with law enforcement during investigations of incidents on site.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Overnight Stocker
Walmart
08.2013 - 12.2015
- Organized merchandise in stockroom to optimize space and accessibility for team members.
- Loaded and unloaded delivery trucks, ensuring accurate inventory records were maintained.
- Collaborated with team to restock shelves efficiently during high-traffic hours.
- Trained new staff on safety protocols and operational procedures to ensure compliance.
- Monitored inventory levels, identifying discrepancies and implementing corrective actions.
- Conducted regular inspections of storage areas, ensuring cleanliness and safety standards were met.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
Minister
Lord Our-Righteousness Holiness Church
06.1998 - Current
- Delivered inspirational sermons, fostering spiritual growth and community engagement.
- Organized community outreach programs, strengthening relationships with local organizations.
- Led youth ministry initiatives, empowering young members through leadership development activities.
- Provided pastoral care to congregants, ensuring emotional and spiritual support during crises.
- Facilitated workshops on faith-based topics, promoting education and understanding within the congregation.
- Led small group Bible studies to promote deeper understanding of scriptural texts and foster spiritual growth among attendees.
- Fostered a welcoming atmosphere within the church, leading to increased attendance and active participation in worship services.
- Organized and coordinated special events such as guest speaker series or holiday celebrations to foster unity among congregation members.
Security Supervisor/Duty Officer Supervisor
ITS Services
01.1990 - 11.1994
- Supervised security personnel, ensuring adherence to safety protocols and operational standards.
- Implemented training programs for staff, enhancing performance and response to incidents.
- Coordinated emergency response procedures, minimizing risks and ensuring swift action during critical situations.
- Monitored surveillance systems, analyzing footage to identify potential security threats and vulnerabilities.
- Developed incident reports, documenting findings and recommending improvements for future prevention strategies.
- Conducted regular safety audits, identifying areas for improvement in security measures and compliance practices.
- Collaborated with law enforcement agencies to maintain communication during emergencies or investigations.
- Led team meetings to discuss security updates, fostering collaboration and continuous improvement among staff members.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Prepared and submitted reports to keep management informed of security activities and developments.
Parking Officer
City of Houston
12.1994 - 01.2002
- Conducted routine inspections of parking facilities, identifying maintenance needs and safety concerns.
- Provided guidance to the public on parking policies and procedures, improving user understanding and compliance.
- Streamlined ticketing process by utilizing handheld devices to issue electronic citations efficiently.
- Resolved conflicts with upset individuals through effective communication skills and de-escalation techniques.
- Assisted motorists with locating available parking spaces, providing directions, and explaining parking regulations.
Education
Certificate of Secretarial Administration -
Barclay Career College
05-1983
High School Diploma -
Jack Yates High School
Houston, TX05-1981
Skills
- Shipping and receiving
- Customer service
- Product inspection
- Record preparation
- Report writing
- Incident reporting
- Security guard license
- General security
- Superior customer service
- Team leadership
- Staff management
- Security personnel training
- Safety and security procedures
- Security management
Certification
- OSHA 30 hour Training - Unique Safety LLC
- Certified Electric Pallet Jack Operator- HEB
- Minister Certificate - Lord Our-Righteousness Holiness Church
- Non Commission Security Officer- Harvest Community College
- Forklift Operator - HEB
Timeline
Receiver Technician
HEB Grocery Store
02.2019 - Current
Security Officer
US Security & Associates
02.2015 - 01.2019
Overnight Stocker
Walmart
08.2013 - 12.2015
Minister
Lord Our-Righteousness Holiness Church
06.1998 - Current
Parking Officer
City of Houston
12.1994 - 01.2002
Security Supervisor/Duty Officer Supervisor
ITS Services
01.1990 - 11.1994
Certificate of Secretarial Administration -
Barclay Career College
High School Diploma -
Jack Yates High School