Donna Brinkley
Birmingham
Summary
Dynamic administrative professional with extensive experience at Jefferson County Family Court, excelling in customer service and data entry. Proven ability to manage office operations efficiently while maintaining confidentiality. Skilled in Microsoft Office and adept at enhancing visitor experiences through effective communication and problem-solving. Committed to fostering a positive workplace culture.
Overview
38
38
years of professional experience
Work History
Administrative Clerk
Jefferson County Family Court
Birmingham
05.2023 - Current
- Provided support to visitors by answering questions and directing them accordingly.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Answered inquiries from customers regarding services or products offered by the company.
- Answered telephones, directed calls, and took messages.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Office Manager
Compass Group
Birmingham
06.2016 - 02.2021
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained confidential records relating to personnel matters.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed, scheduled and coordinated office functions and activities for employees.
- Administered payroll and maintained proper documentation of employee personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Recruited and trained new employees to meet job requirements.
Front Desk Clerk
St. Vincent's Birmingham
Birmingham
08.2014 - 06.2015
- Conducted daily shift reports to review occupancy levels and revenue figures.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Answered incoming calls and directed them to the appropriate personnel.
- Input customer data into reservation systems and updated to reflect room changes.
- Arranged special accommodations for guests to enhance visitor experiences.
- Contacted housekeeping or maintenance staff to report room or building issues.
Manager
US Postal Servi e
Birmingham
04.2007 - 12.2013
- Analyzed business performance data and forecasted business results for upper management.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
- Monitored staff performance and addressed issues.
- Delegated work to staff, setting priorities and goals.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
City Mail Carrier
US Postal Service
Birmingham
01.1987 - 04.2007
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Provided customer service regarding postal regulations and services.
- Reported any suspicious activities observed during mail routes.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Ensured proper handling of valuable documents or fragile items.
- Routed all classes of mail in sequence of delivery along established route.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Provided change-of-address cards and other postal forms upon customer request.
- Delivered mail to residents and business within assigned area.
Education
High School Diploma -
Parker High School
Birmingham, AL05-1982
Some College (No Degree) - Engineering Mechanics
The University of Alabama
Tuscaloosa, ALSkills
- Customer service
- Data entry
- Office equipment operation
- Record management
- Payment processing
- Microsoft Office
Timeline
Administrative Clerk
Jefferson County Family Court
05.2023 - Current
Office Manager
Compass Group
06.2016 - 02.2021
Front Desk Clerk
St. Vincent's Birmingham
08.2014 - 06.2015
Manager
US Postal Servi e
04.2007 - 12.2013
City Mail Carrier
US Postal Service
01.1987 - 04.2007
High School Diploma -
Parker High School
Some College (No Degree) - Engineering Mechanics
The University of Alabama
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