Donna Hughes
Tazewell,VA
Summary
At Tazewell Family Physicians, I enhanced patient care and streamlined administrative processes, demonstrating exceptional problem-solving and HIPAA regulation adherence. My proactive approach in managing medical documentation and fostering patient relations significantly improved office efficiency and patient satisfaction, showcasing my ability to multitask and collaborate effectively within a healthcare setting. Versatile Job Title possessing first-rate communication skills and personable demeanor demonstrated across Number years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring Number years of relevant work experience to your team. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Software. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Medical Office Associate
Tazewell Fsmily Physicians
06.1980 - 10.1993
- Collaborated with healthcare providers on treatment plans and referrals to specialty services as needed, enhancing continuity of care for patients.
- Boosted productivity within the medical office through effective management of administrative tasks such as billing, coding, and data entry.
- Promoted patient well-being by addressing inquiries regarding appointment scheduling, medications, and test results in a timely manner.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and maintaining accurate medical records.
- Ensured compliance with HIPAA regulations through diligent management of patient information and strict adherence to confidentiality policies.
- Developed strong relationships with patients and their families, fostering trust and open communication throughout their care journey.
- Played a vital role in staff training initiatives by mentoring new hires on medical office procedures, software applications, and best practices for patient care.
- Streamlined office operations by organizing and updating medical files, ensuring easy access for healthcare providers.
- Improved patient care coordination by proactively communicating with insurance companies, laboratories, and other specialists.
- Elevated patient experience with friendly interactions at check-in/check-out while diligently verifying demographic information for accuracy during each visit.
- Contributed to the success of quality improvement projects within the practice by identifying inefficiencies in processes and recommending solutions that positively impacted patient outcomes.
- Managed financial aspects of the practice including processing payments, submitting insurance claims, and tracking outstanding balances to ensure profitability.
- Contributed to the achievement of practice goals by collaborating with team members to identify areas for improvement in workflow processes.
- Reduced wait times for patients by prioritizing urgent cases when scheduling appointments or making follow-up calls for ongoing care needs.
- Implemented an efficient system for handling prescription refill requests from pharmacies, minimizing delays in medication availability for patients.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Managed office bookkeeping with insurance billing and patient payments.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
No Degree - Office Worker
Skills
- Medical Reception
- HIPAA Regulations
- Patient confidentiality
- Claims Processing
- Medical Documentation
- Patient Scheduling
- Insurance Verification
- Appointment management
- Medical Office Software
- Medical Billing
- Coding Procedures
- Positive Attitude
- Problem-Solving
- Attention to Detail
- Multitasking and Organization
- Computer Skills
- Understanding of medical terminology
- ICD-10 Coding
- Phone and Email Etiquette
- Payment collection and processing
- Flexible Schedule
- Patient Registration
- Managing patient records
- Medical Terminology
- Patient Demographics
- Appointment Scheduling
- Insurance Billing
- Follow-up skills
- Understanding of medical ethics
- Appointment Coordination
- Patient Relations
- Insurance billing procedures
- Clinical Medical Assistance
- Records Management
- Bookkeeping
- Medical Records Management
- Medical Records Maintenance
- Patient Flow
- Spreadsheet tracking
- Patient Referrals
- Teamwork and Collaboration
- Customer Service
- Time Management
- Problem-solving abilities
- Multitasking
- Collaboration and Teamwork
- Multitasking Abilities
- Adaptable and Flexible
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Cash Handling
- Documentation and Recordkeeping
- Computer Proficiency
- Insurance Authorizations
- Data Entry
- Task Prioritization
- Self Motivation
- Scheduling Tests and Procedures
Worked as a tax preparer and bookkeeper
Worked at H & R Block in Tazewell VA
Worked as a bookkeeper and some Human Resources in a Signage business in Cleveland OH
Timeline
Medical Office Associate - Tazewell Fsmily Physicians
06.1980 - 10.1993
Southwest Virginia Community College - No Degree, Office Worker