Donna Kay Humphrey

Verified insurance benefits, calculated patient financial responsibilities including deductibles and co-payments.

Reviewed claim denials, contacting payers to clarify reasons and facilitate resolutions.

Explained EOBs to patients, ensuring comprehension of billing statements and financial obligations.

Process patient payments

Investigated and resolved billing discrepancies, keeping accurate records of adjustments made.

• Answering office phone lines to assist patients.
• Using software to manage the dentist and hygiene schedule.
• Handling paperwork needed to accept new clients.
• Process payments and submit claims to insurance companies.
• Organizing office space to make it a pleasant experience for patients.
• Responsible for administering the day-to-day activities of the business office.
• Schedule, reschedule and handled cancelled appointments.
• Receive appointment cancellation calls and attempt to fill vacant time slot with another patient.
• Responsible for verifying and obtaining dental benefits.

• Frequently check and respond to voicemails in a timely manner.
• Receive appointment cancellation calls and attempt to fill vacant time slot with another patient.
• Meet with patient after their visit to schedule next appointment.
• Enter/Verify proper patient insurance information is on file with each visit.
• Responsible for inputting the patient treatment plan into the Faculty Practice Patient computer system.
• Serve as the patient advocate for all patients within the practice.

• Greeting and escorting patients from the reception area to the treatment operatory.
• Setting up operatories for treatment, as well as breaking down and sterilization of operatories, instruments, etc.
• Seating patients and making them feel comfortable and at ease while preparing them for treatment.
• Providing great patient care.
• Sterilizing instruments, setting up instrument trays, preparing materials/instruments, and assisting with dental procedures.
• Taking digital dental x-rays from dental diagnostics and caring for dental x-ray equipment.
• Providing postoperative instructions as directed by the dentist.
• Assisting the Dr. with various dental procedures including removal of sutures, etc.
• Keeping operatories stocked.

• Greeting and escorting patients from the reception area to the treatment operatory.
• Setting up operatories for treatment, as well as breaking down and sterilization of operatories, instruments, etc.
• Seating patients and making them feel comfortable and at ease while preparing them for treatment.
• Sterilizing instruments, setting up instrument trays, preparing materials/instruments, and assisting with dental procedures.
• Taking digital dental x-rays from dental diagnostics and caring for dental x-ray equipment.
• Giving patients information on dental hygiene, oral health care, and plaque control programs.
• Providing postoperative instructions as directed by the dentist.
• Processing in dental materials/dental freight and putting them in the proper storage areas.
• Keeping operatories stocked.
• Dismissing the patients, escorting them from the operatory to the front desk with a smile.

• Communicate with patients regarding their treatment plan.
• Identify the best way to finance the recommended treatment.
• Make appropriate financial arrangements with patients.
• Responsible for verifying and obtaining dental benefits.