DONNA HUNT
Vancouver,WA
Summary
Proven leader in streamlining operations and enhancing customer satisfaction, adept in vendor relations and problem-solving. Skilled in MS Office and fostering teamwork, I significantly improved project close-out efficiency and client trust, achieving over 250 successful client file closures. Demonstrates adaptability and a results-driven approach, ensuring operational excellence and client satisfaction.
Overview
30
30
years of professional experience
Work History
Residential Installation Manager
Blairco, Inc.
11.2023 - 07.2024
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Maintained detailed records of completed installations for future reference or troubleshooting needs as well as warranty purposes.
- Coordinated installations including material procurement from vendors, permitting approvals, and managed installation schedules to reduce downtime for clients.
- Addressed and resolved client concerns promptly, maintaining positive relationships and repeat business.
- Fostered culture of continuous improvement, encouraging team feedback and implementing suggestions.
- Created new workflow for completed installations including permit inspections, equipment registration, equipment warranty, and resolution of unforeseen issues during execution.
- Coordinate with customers and city/county jurisdictions to close current, outdated or expired permit inspections.
- Closed over 250 past customer files including permits, proposals, warranty, rebates/incentives, and installation documentation.
Administrative Assistant
Bob Hunt Agency, LLC
06.2023 - 11.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval as needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
- Improved document processing speed by introducing automated templates for routine correspondence.
Administrative Assistant
Salem Keizer School District
08.2014 - 06.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Purchase supplies for 20+ schools, track budgets, ensure accurate documentation of spending for budgeting, and auditing purposes.
- Process travel and supply reimbursements, and credit card reconciliation.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Collect and verify student data for year end reporting and grant requirements.
Office Manager
Lyons Heating & Cooling, Inc.
12.1994 - 04.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Stayton High School
Stayton, ORSkills
- Customer Service
- Workload prioritization
- MS Office
- Scheduling Coordination
- Teamwork and Collaboration
- Meeting Organization
- Hardworking and Reliable
- Problem-Solving
- Time Management
- Reliability
- Organizational Skills
- Inspection Coordination
- Self-Motivation
- Client Relations
- Problem-solving aptitude
Timeline
Residential Installation Manager
Blairco, Inc.
11.2023 - 07.2024
Administrative Assistant
Bob Hunt Agency, LLC
06.2023 - 11.2023
Administrative Assistant
Salem Keizer School District
08.2014 - 06.2023
Office Manager
Lyons Heating & Cooling, Inc.
12.1994 - 04.2014
High School Diploma -
Stayton High School