Donna Infande
Summary
Dynamic office administrator with a proven track record at Xerox, enhancing operational efficiency and customer satisfaction. Skilled in document preparation and meeting scheduling, I excel in teamwork and collaboration. Recognized for mentoring junior staff and implementing strategic initiatives that improved service delivery and employee engagement.
Administrative professional with strong background in office management bringing proven ability to enhance organizational efficiency and support executive teams. Known for high level of professionalism and commitment to results excel in fostering collaborative environment and adapting to changing demands. My strengths include effective communicationmultitaskingand problem-solving.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
48
48
years of professional experience
Work History
Secretary Manager
Infande Harmonica Repair
09.1983 - 03.2010
- Assisted in managing daily office operations and ensuring smooth workflow.
- Supported scheduling and coordination of meetings and appointments.
- Maintained accurate filing systems and organized documents for easy retrieval.
- Communicated effectively with clients, handling inquiries and providing information promptly.
- Adapted quickly to new technologies, contributing to streamlined administrative processes.
- Coordinated travel arrangements for executives, optimizing itineraries to minimize costs while maximizing convenience.
Basecase Manager
Xerox
02.1967 - 03.1978
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Implemented strategic initiatives that improved customer satisfaction scores across multiple service lines.
- Mentored junior managers, fostering professional development and enhancing team performance.
- Developed and executed training programs to enhance employee skills and productivity.
- Collaborated with senior leadership to align departmental goals with overall company strategy.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Customer Assistant
Xerox
04.1967 - 02.1969
- Assisted customers with product inquiries, ensuring clarity and satisfaction throughout interaction.
- Collaborated with team members to streamline service procedures, improving overall customer experience.
- Resolved customer complaints effectively, employing conflict resolution strategies to restore satisfaction.
- Analyzed customer feedback to identify trends, recommending improvements for products and services offered.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Communicated effectively with customers to address inquiries about products, services, or store policies.
- Delivered timely responses to customer inquiries via phone or email communication channels.
- Coordinated with other departments to resolve any issues affecting the customer experience.
Receptionist
Gamble & Gamble Law Firm
04.1964 - 03.1967
- Managed front desk operations, greeting visitors and ensuring a welcoming atmosphere.
- Coordinated scheduling for meetings, appointments, and conference room usage efficiently.
- Handled multi-line phone systems, directing calls to appropriate departments promptly.
- Maintained accurate records of visitor logs and mail distribution procedures consistently.
- Assisted in training new reception staff on office protocols and customer service standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Secretary
Interstate Assurance Co.
06.1962 - 03.1964
- Managed scheduling and correspondence for executive staff, ensuring timely communication and organization.
- Developed and maintained filing systems to enhance document retrieval efficiency and accuracy.
- Coordinated meetings and events, preparing materials and logistics to support effective collaboration.
- Implemented office procedures that improved workflow efficiency and reduced administrative errors.
- Oversaw inventory management, ensuring necessary supplies were available without excess expenditure.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
High School Diploma -
Mt. Ayr High School
Mt. Ayr, Iowa05-1962
Skills
- Office administration
- Document preparation
- Meeting scheduling
- Proofreading expertise
- Teamwork
- Teamwork and collaboration
- Customer service
- Reliability
- Microsoft office
- Flexible schedule
Timeline
Secretary Manager
Infande Harmonica Repair
09.1983 - 03.2010
High School Diploma -
Mt. Ayr High School
Customer Assistant
Xerox
04.1967 - 02.1969
Basecase Manager
Xerox
02.1967 - 03.1978
Receptionist
Gamble & Gamble Law Firm
04.1964 - 03.1967
Secretary
Interstate Assurance Co.
06.1962 - 03.1964