Donna Jackson
Clarksdale,MS
Summary
Customer Service Representative (Remote) bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Dane Street
05.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
Assistant Store Manager
Walmart
10.2004 - 05.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Associate - Business Administration And Management
Coahoma Community College
Clarksdale, MS05.1998
Skills
- Customer Service
- Problem-solving abilities
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Call Center Operations
- Microsoft Outlook
- Call Management
- Paperwork Processing
- Administrative Support
- Microsoft PowerPoint
- Customer Relationship Management (CRM)
- Technical Support
- Live chat support
- Spreadsheets
Timeline
Customer Service Representative
Dane Street
05.2022 - Current
Assistant Store Manager
Walmart
10.2004 - 05.2022
Associate - Business Administration And Management
Coahoma Community College
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