Summary
Overview
Work History
Education
Skills
Languages
Awards
Timeline
Generic

Donna Jackson

Manassas

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Warehouse Associate

Amazon
06.2020 - 06.2024
  • Pick items inside warehouse use FR Scanners to take me directions where I items are located and what to pick next put products in totes and put them on the conveyor
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Maintained clean, orderly work environment free of hazards.

Deli

Harris Teeter
08.2017 - 01.2019
  • Customer service, answering calls, make pizzas, help with deli with meat slicers and every others position that's surrounds/pertains to the deli area
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Sales Associate

Domino's
10.2015 - 08.2017
  • Customer service, answering phone calls, make pizza as insider, cashier etc.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

Saks Fifth Avenue OFF 5TH
11.2014 - 01.2015
  • Monitored entrance, exists and fitting room for signs and theft
  • Kept work area clean and neat at all times
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Prepared outgoing shipment
  • Worked collaboratively in a team environment
  • Maintained adherence to all company protocols
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

High School - Standard

CD Hylton High School
01.2011

Skills

  • Special Education
  • Lesson Planning
  • Customer Service
  • Attention to detail
  • Problem-solving
  • Team collaboration

Languages

English

Awards

Community Service

Timeline

Warehouse Associate

Amazon
06.2020 - 06.2024

Deli

Harris Teeter
08.2017 - 01.2019

Sales Associate

Domino's
10.2015 - 08.2017

Sales Associate

Saks Fifth Avenue OFF 5TH
11.2014 - 01.2015

High School - Standard

CD Hylton High School

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