Donna James
Arlington,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Drivers License Specialist II
Department Of Public Safety
02.2020 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Customer Service Representative II
Automobile Club Of Southern California
11.2016 - 02.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Customer Service Representative
PayPal Credit
02.2013 - 10.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Granada Hills Charter High School
Granada Hills, CA05.2009
Skills
- Call Flow Maximization
- Paperwork Processing
- Problem-Solving Abilities
- Customer Service
- Conflict Resolution
- Call Center Operations
- Active Listening
- Problem Resolution
- Data Collection
- Account Updating
- Call Management
- Complaint Resolution
- Data Entry
Timeline
Drivers License Specialist II
Department Of Public Safety
02.2020 - Current
Customer Service Representative II
Automobile Club Of Southern California
11.2016 - 02.2020
Customer Service Representative
PayPal Credit
02.2013 - 10.2016
High School Diploma -
Granada Hills Charter High School