DONNA JAMES
Fort Worth,TX
Summary
Dedicated professional with expertise in assisting individuals with special needs and delivering compassionate care. Strengths include excellent communication, problem-solving, and teamwork. Committed to enhancing the safety and comfort of clients and students.
Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently.
Overview
27
27
years of professional experience
Work History
Special Needs Bus Aide
Fort Worth ISD
2022.11 - Current
- Assisted students with special needs during transit, ensuring safety and comfort.
- Supported bus drivers in maintaining a safe environment for all passengers.
- Implemented behavioral management techniques to foster positive interactions among students.
- Monitored student behavior, reporting concerns to appropriate personnel for timely intervention.
- Conducted regular safety checks on equipment and seating arrangements for compliance standards.
- Developed strong rapport with students, enhancing their overall transportation experience.
- Participated in training sessions to improve skills in handling diverse student needs effectively.
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Collaborated with educational staff to facilitate smooth transitions between school and home.
- Lifted and moved students to optimize comfort.
- Informed parents of student behavioral changes to formulate guidelines and solutions.
- Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
Home Health Aide
Exceptional Home Care AND HOME INSTEAD
2019.06 - 2022.11
- Delivered compassionate personal care, assisting clients with daily living activities and enhancing quality of life.
- Administered medications and monitored vital signs, ensuring adherence to care plans and client safety.
- Collaborated with healthcare professionals to develop individualized care strategies for diverse client needs.
- Educated clients and families on health management practices, promoting independence and well-being in home settings.
- Evaluated caregiving procedures regularly, identifying opportunities for improvements in service delivery and client outcomes.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Customer Service Representative
American Airlines
2000.01 - 2021.07
- Assisted customers with booking, cancellations, and itinerary changes to enhance travel experiences.
- Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction.
- Collaborated with team members to streamline communication processes across departments.
- Trained new representatives on customer service protocols and operational procedures to improve team performance.
- Analyzed customer feedback data to identify trends and recommend process improvements for service delivery.
- Led initiatives to optimize response times in handling customer requests, increasing overall efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
O.D. WYATT HIGH SCHOOL
Fort Worth, TX1978-03
Associate of Applied Science - Computer Engineering
ITT Technical Institute
ARLINGTON TX2002-03
Skills
- Confidentiality and privacy
- Safety awareness
- Personal care
- Feeding assistance
- Seizure management
- Mobility assistance
- Patience and tact
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Punctuality
- Reliability
- Excellent communication
Timeline
Special Needs Bus Aide
Fort Worth ISD
2022.11 - Current
Home Health Aide
Exceptional Home Care AND HOME INSTEAD
2019.06 - 2022.11
Customer Service Representative
American Airlines
2000.01 - 2021.07
Associate of Applied Science - Computer Engineering
ITT Technical Institute
High School Diploma -
O.D. WYATT HIGH SCHOOL