Summary
Overview
Work History
Skills
Timeline
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Donna-Jean McGowan

Summary

Dynamic Patient Service Representative Team Lead at Solaris Healthcare with expertise in patient intake management and insurance verification. Proven ability to enhance team productivity and streamline operations while maintaining confidentiality. Skilled in medical terminology and adept at fostering clear communication, ensuring exceptional service and efficient patient flow.

Overview

28
28
years of professional experience

Work History

Patient Service Representative Team Lead

Solaris Healthcare
07.2017 - Current
  • Registered new patients and updated existing patients demographics by collecting detailed patient information including personal and financial information.
  • Scanning all incoming faxes,consents,reports,and all other patient information into patient chart.


  • Implemented proactive strategies for managing high call volumes while maintaining excellent customer service standards.
  • Demonstrated excellent organizational skills,multitask-abilities,and the ability to perform well in stressful situations.
  • Facilitated clear communication between patients, medical staff, and insurance providers to ensure accurate billing and documentation.
  • Enhanced knowledge in healthcare systems operations and experience in navigating EMRs.
  • Knowledge of Medical Terminology
  • Ability to move patients through the intake and checkout process including patient registration ,scanning,and filling medical records,collecting co-payments,and any outstanding balances.
  • Generates batch transmittal reports for each day.
  • Prior Authorizations for all Medications.
  • Eligibility, and Authorization for Surgical Procedures.
  • Protect patient confidentiality making sure Protected ealth information is secure.





Office Manager

Dr. Aftab Chaudhri
06.1997 - 07.2017
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Skills

  • Patient intake management
  • Insurance verification
  • Medical terminology
  • Appointment scheduling

Timeline

Patient Service Representative Team Lead

Solaris Healthcare
07.2017 - Current

Office Manager

Dr. Aftab Chaudhri
06.1997 - 07.2017

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Donna-Jean McGowan