Donna Jenkins
Grass Valley,California
Summary
Driven Patient Care Coordinator adept at planning care and connecting patients with needed resources. Coordinating with patients, families, community partners and multidisciplinary team meeting to assist with goals and concerns. Creative problem solver with 30 years of healthcare experience. Experienced Patient Care Coordinator proficient in coordinating care and services from local resources and programs that are both high-quality and efficient to patients needs. Case management approach at assisting Patients in the processes required in order to receive assistance from needed resources.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Chapa-De Indian Health Services
Grass Valley, CA
05.2013 - Current
- Provided ongoing communication with patients, families, and other healthcare providers regarding needed resource plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Follow up on ECW referrals by scheduling appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
- Participated in case conferences with members of the healthcare team for each assigned patient.
- Developed carse management plans based on individualized needs of each patient who is referred to Care Coordination
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Responded promptly to any emergency situations that arose within the Care Coordination referral..
- Communicated with patients to ensure quality of Care Coordination. By assisting patient with the processes as needed when Patient is unable to independently accomplish the steps needed.
- Completed insurance verifications and assist patients with PCP assignment.
- Liaised effectively with patients, doctors, staff members, and community partners as needed with Care Coordination updates
- Demonstrated flexibility as needed when connecting with patients. Home visits to support and assisting with processes when Patient's are unable to leave their home, phone appointments, and in person, as well as accompany Pts to various appointments when needing extra support.
- Troubleshot and resolved complex Care Coordination needs
- Established strong work network by building professional relationships with physicians and fellow employees and community partners.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Completed registration procedures for patients, expertly inputting information to meet provider and facility requirements.
- Collaborated with clinical and administrative staff to meet patient needs.
- Stayed current on community-based resources and services useful to patients.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Screened patients for eligibility for state, local and federal assistance programs.
Education
Certified Enroller
Covered California
01-2024
Community Health Worker Core Competency Training
Northern California Center For Well-Being
07-2022
Medical Assisting
National Education Center
Sacramento, CA06-1990
Skills
- ECW Skills
- Patient Education
- Insurance Verification
- Patient Relations
- Organizational Standards
- Interdepartmental Collaboration
- HIPAA Compliance
- Patient Care Coordination
- Filing and Recordkeeping
- Goal Setting
- Documentation
- Patient Assessment
- Creative Problem-Solving
- Patient Outreach and Follow-Up
- Patient Care
- Local Resource Coordinator
- Relationship Building
- Patient Family Support
- Patient Registration
- Patient Records Management
- Critical Thinking Skills
- Customer Service
- Patient Safety
- Medical Terminology
- Case Management
- Healthcare Knowledge
- Organizational Skills
- Verbal and Written Communication
Timeline
Patient Care Coordinator
Chapa-De Indian Health Services
05.2013 - Current
Certified Enroller
Covered California
Community Health Worker Core Competency Training
Northern California Center For Well-Being
Medical Assisting
National Education Center
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