Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Jenkins

Thomasville,GA

Summary

Known in the customer/client service industry I am polite, professional and genuinely care about the people I have the opportunity to work with. As a successful agent; applying strong communication and problem resolution skills to each customer issue is necessary and the importance of that is noted. Recognizing the significance of being skilled in building long-lasting, loyal customer/client relationships; my approach is to be knowledgeable and dedicated to the customer to achieve client status. As a solid team player with an outgoing and professional personality; I've proven to be successful in establishing rapport with clients. Customer service is a relationship business and throughout the years I remain motivated to maintain customer satisfaction while contributing to company success. My belief is to focus on demonstrating an energetic performance to be results-oriented with a passion for developing relationships, creating partnerships and growing the business.

Overview

20
20
years of professional experience

Work History

Associate Broker

Self Employed - Realtor
11.2004 - Current
  • Build customer/client relationships.
  • Enhance client satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Offer guidance to clients through the home search, provide attention to detail of client desires in home and purchase process; prepare and negotiate contracts.
  • Focus on increasing referral network by building professional relationships with fellow brokers and agents for smooth transactions and work relationships.

Administrative Support Assistant

Southern Regional Technical College
05.2014 - 01.2016
  • Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
  • Specific duties included processing faculty leave requests, prepared monthly leave grid, adjunct staff monthly payroll figures and adjunct staff Letter of Appointments.
  • Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive student and staff relationships.

Owner

Horne Candy And Paper, Inc.
10.2008 - 07.2010
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with customers, resulting in repeat business and referrals.
  • Oversaw daily operations to ensure all tasks were completed accurately and efficiently by staff.
  • Managed financial aspects of the business specific to Accounts Payable/Receivables.
  • Negotiate with suppliers and replenish inventory.


Education

BBA - Management

Valdosta State University
Valdosta, GA

Skills

  • Excellent communication
  • Calm disposition displayed with customer/client conversations
  • Customer/Client support
  • Data entry
  • Appointment scheduling
  • Problem solving skills

Timeline

Administrative Support Assistant

Southern Regional Technical College
05.2014 - 01.2016

Owner

Horne Candy And Paper, Inc.
10.2008 - 07.2010

Associate Broker

Self Employed - Realtor
11.2004 - Current

BBA - Management

Valdosta State University
Donna Jenkins