Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

DONNA JOHNSON

Menifee,CA

Summary

Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.

Overview

5
5
years of professional experience

Work History

Professional Debt Collector

JUDGMENT SOLUTIONS
Murrieta, CA
09.2024 - Current
  • Drafted letters of demand and worked closely with attorneys on legal matters related to collections.
  • Implemented collection strategies to maximize recovery rates.
  • Analyzed debtor financial situations to propose realistic repayment solutions.
  • Advised delinquent customers on strategies for debt repayment.
  • Educated debtors on the consequences of non-payment and potential resolutions.
  • Participated in training sessions designed to improve knowledge of applicable laws governing the industry.
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
  • Achieved monthly collection targets through effective negotiation techniques.
  • Developed customized strategies for collecting delinquent debts based on individual customer needs.
  • Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
  • Contacted customers with delinquent accounts to solicit payment.
  • Documented all debtor interactions accurately for compliance and follow-up.
  • Assisted customers in resolving disputes over billing or other issues that may have caused late payments.
  • Managed high-volume call lists to contact debtors and secure payments.
  • Maintained accurate records of all collection activities and documented conversations with customers.
  • Updated collection databases and systems with payment arrangements and notes.
  • Analyzed credit reports to assess risk associated with new accounts.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Recorded information about status of collection efforts.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Followed up with debtors until full payment was received or an alternate arrangement was made.

BARTENDER

Morongo Casino
CABAZON, CA
02.2022 - 12.2024
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Completed regular bar inventories and daily requisition sheets.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Effectively multitasked within fast-paced environment.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Balanced daily registers and generated sales reports for management.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.

STORE MANAGER

Earthwise Pet Supply Valrico
IRVINE, CA
11.2023 - 09.2024
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Recruited, trained and supervised new employees.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Assessed operational efficiency of the store's departments.
  • Monitored inventory levels and placed orders to restock shelves.
  • Implemented campaigns, adoption events and promotions to help with developing goods and services.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Updated POS system with new products and promotional offers.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Performed regular price checks to ensure competitive pricing.

Logistics Manager

WORLD UNITED
IRVINE, CA
06.2020 - 02.2024
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Offered protective masks and face shields to guests.
  • Performed COVID-19 testing on individuals who met the criteria for testing according to CDC guidelines.
  • Recorded test or medical data for reports using narratives, charts or graphs.
  • Responded quickly and effectively to inquiries from patients regarding their test results or other issues related to COVID-19 care.
  • Provided education about COVID-19 prevention, transmission, and safety measures.

SERVER

Chilis's Bar and Grill
Murrieta, CA
06.2021 - 05.2022
  • Filled condiments and napkin containers during slack periods.
  • Set up tables in between patrons to reduce wait times.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Operated POS terminals to input orders, split bills and calculate totals.

Education

High School Diploma -

MOHAVE HIGH SCHOOL
Bullhead City, AZ
05-1995

CERTIFICATE - Accounting

MOHAVE COMMUNITY COLLEGE
Bullhead City, AZ

Certificate - PHLEBOTOMY

MOHAVE COMMUNITY COLLEGE
Bullhead City, AZ

Skills

  • Patience and persistence
  • Skip tracing techniques
  • Motivation skills
  • Stress tolerance
  • Debt recovery strategies
  • Assertiveness
  • Payment plan development
  • Issue investigation
  • Payment acceptance
  • Call center experience
  • Collections best practices
  • Client relations
  • Goal-oriented mindset
  • Payroll processing
  • Ledger management
  • Complex Problem-solving

Affiliations

  • GYM RAT
  • VOLUNTEERING AT CHURCH
  • READING

Languages

English
Full Professional

References

References available upon request.

Timeline

Professional Debt Collector

JUDGMENT SOLUTIONS
09.2024 - Current

STORE MANAGER

Earthwise Pet Supply Valrico
11.2023 - 09.2024

BARTENDER

Morongo Casino
02.2022 - 12.2024

SERVER

Chilis's Bar and Grill
06.2021 - 05.2022

Logistics Manager

WORLD UNITED
06.2020 - 02.2024

High School Diploma -

MOHAVE HIGH SCHOOL

CERTIFICATE - Accounting

MOHAVE COMMUNITY COLLEGE

Certificate - PHLEBOTOMY

MOHAVE COMMUNITY COLLEGE

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DONNA JOHNSON