Donna Johnson
GALLATIN,TN
Summary
Versatile professional with skills in project management, problem-solving, and collaboration. Offers a fresh perspective and unwavering commitment to quality and success. Known for adaptability and a proactive approach in delivering effective solutions. Hardworking and passionate job seeker with strong organizational skills, eagerly seeking to secure a position. Ready to contribute to the team's efforts in achieving company goals.
Overview
15
15
years of professional experience
Work History
Call Center Management, Dispatch
AAA Roadside Assistance
11.2016 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Shift Leader
Arby's Restaurant
06.2012 - 10.2016
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed inv
- Managed inventory levels for optimal stock availability,
- Championed company values through daily interactions with employees and customers alike, leading by example as a dedicated manager who prioritized workplace culture.
TJ Maxx
TJ Maxx
05.2013 - 10.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
Shift leader
Papa Johns
08.2010 - 05.2012
- Supervised team members and oversaw effective and efficient completion of job duties.
- Distributed necessary tasks and duties during each shift.
- Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
- Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
- Maintained a clean and safe work environment through regular inspections and proactive maintenance efforts.
- Enhanced customer satisfaction by addressing concerns promptly and professionally.
- Managed inventory levels to minimize waste while ensuring adequate stock for customer demand.
- Ensured smooth operations during peak hours by coordinating staff assignments and breaks efficiently.
- Provided mentorship for new hires by sharing knowledge of best practices in customer service delivery.
Education
Medical And Business
Volunteer State Community College
Gallatin, TN01.2002
High School -
Gallatin Senior High School
01.1991
Skills
- Proficient Typist at 70 WPM
- Intermediate Spanish Skills
- Analytical Problem Solving
- Effective Time Management
- Attentive Listening Practices
- Strategic Problem Resolution
- In-Depth Product Knowledge
- Accurate Data Entry
- Customer Issue Resolution
- Professional Email Correspondence
- Effective Telephone Interaction
- POS System Management
Timeline
Call Center Management, Dispatch
AAA Roadside Assistance
11.2016 - Current
TJ Maxx
TJ Maxx
05.2013 - 10.2014
Shift Leader
Arby's Restaurant
06.2012 - 10.2016
Shift leader
Papa Johns
08.2010 - 05.2012
Medical And Business
Volunteer State Community College
High School -
Gallatin Senior High School
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