Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Generic

DONNA JOHNSON

Monroe,NC

Summary

Dedicated and passionate educator with many years of experience. Created engaging and effective lesson plans. Proven ability of a positive learning environment, manage classrooms effectively, and differentiate instruction to meet diverse student needs. Committed to genuine care for students, and their success.

Overview

33
33
years of professional experience

Work History

Classroom Installer

Lakeshore Learning Materials
08.2024 - Current
  • Unload trucks and transport furniture
  • Stage Classrooms

Teacher/Assistant Teacher

Central Church of God
06.2006 - Current
  • Volunteer and carry out agenda/lesson for Kid’s Church and Preschool Classes where needed.
  • Supervise and care for the spiritual and individual needs of children.
  • Prepared and/or carried out lesson plans for child’s spiritual development.

Contact Center Trainer

LendingTree, LLC
03.2016 - 03.2023
  • New Hire Training- Presented and Facilitated new hire training classes and orientation.
  • Evaluated agent training performance.
  • Facilitated con't education classes, based on need and subject matter.
  • Facilitated “On the Job Training” for consultants.
  • Created, developed and rolled out new training modules.
  • Compiled and reported QC results to the consultants and management.
  • Utilized MS Outlook, MS Word, Excel, PowerPoint, Slack, SalesForce, Five9, Contact Center Systems.

Teacher

Dorchester/Berkeley County Schools
01.1993 - 05.1997
  • Prepared and carried out lesson plans for Pre-Kindergarten Class.
  • Supervised and cared for the individual needs of children.
  • Substituted for Kindergarten Class.
  • Assisted students in the after-school program with homework and provided thematic unit activities.
  • Supervised second grade and special area classes.

Education

Bachelor of Science - Social Science, Elementary Education

Charleston Southern University
Charleston
05.1995

Skills

  • Effective communication
  • Attention to detail
  • Effective classroom management
  • Positive attitude
  • Effective feedback delivery
  • Coaching and guidance
  • Educational facilitation
  • Training facilitation skills
  • Troubleshooting and support services
  • Training guide creation
  • Melodic expression
  • Choral leadership

Timeline

Classroom Installer

Lakeshore Learning Materials
08.2024 - Current

Contact Center Trainer

LendingTree, LLC
03.2016 - 03.2023

Teacher/Assistant Teacher

Central Church of God
06.2006 - Current

Teacher

Dorchester/Berkeley County Schools
01.1993 - 05.1997

Bachelor of Science - Social Science, Elementary Education

Charleston Southern University

Accomplishments

LendingTree, LLC: May 2009 Employee of the Month, 2006-2008 Highest Inbound Conversion Awards (3), Silver Star Quality Award, 100%  Gold Bar Conversion Awards; 2006 Ms. Congeniality; Multiple Kudos from customers; 2016 Grammy Award from leadership, CSU: Myrtle E. Hamrick Award, Future Teacher's Society, Gospel Choir President & Director; Church: Music Dept. Director, Choir Director; Recording Artist; Tutored Children