Donna Jones
Columbus,OH
Summary
Talented Financial Case Coordinator offering organized, methodical and thorough approach. Well-versed in Medicare, Transplant with 20 plus years of experience in the field.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Financial Case Coordinator/Supervisor
OSUWMC
Columbus, United States
06.2013 - Current
- Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
- Coordinated multiple facets of process without sacrificing performance.
- Collaborated with departments such as Transplant and Revenue Cycle on daily basis to resolve issues.
- Checked quality Transplant case activities against established standards.
- Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
- Assisted individuals and families in setting up options and services in insurance coverage.
- Discussed cases with clients, providers and staff.
- Documented each patients' activity in program-specific databases.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Managed over 400 assigned cases and projects in 2021.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Hospital Financial Counselor (Several Facilities)
Medassist/Firstsource Solutions
Gahanna, Ohio
10.2005 - 06.2013
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Explored specific plans of action to address creditor demands and reduce debt.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
- Stayed up-to-date on financial products and consumer rights.
- Assessed client financial situation and explored background through one-on-one interview process.
- Meticulously documented all details regarding contact with patients, providers and other individuals in system using IHIS.
Government Administration
Social Security Administration
Ann Arbor, Bay City, Columbus , MI
12.1980 - 03.2004
- Recorded expenses and maintained accounting records.
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Prepared weekly employee work schedules for team members.
- Drafted agendas, recorded minutes and created documents for meetings.
- Consulted with manager on departmental policies and projects.
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coached new employees on administrative procedures, company policies and performance standards.
- Scheduled office meetings and client appointments for staff teams.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Education
No Degree - Business Administration
Eastern Michigan University
Ypsilanti, MINo Degree - Health Care Administration
Columbus State Community College
Coumbus Ohio None -
Washtenaw Community College
Ann Arbor, MI01.1980
High School Diploma -
Ann Arbor Pioneer High School
Ann Arbor, MI06.1978
Skills
- Treatment Options
- Critical Thinking
- Compliance Requirements
- Household Management
- Electronic Charting
- Clinical Data Collection
- Case Planning and Management
- Case Notes
- Case Coordination
- Service Delivery
- Insurance Authorizations
- Customer Experience
- Eligibility Requirements
- Developing Patient Care Plans
- Confidential Case Documentation
Certification
Community Health Worker
Timeline
Financial Case Coordinator/Supervisor
OSUWMC
06.2013 - Current
Hospital Financial Counselor (Several Facilities)
Medassist/Firstsource Solutions
10.2005 - 06.2013
Government Administration
Social Security Administration
12.1980 - 03.2004
No Degree - Business Administration
Eastern Michigan University
No Degree - Health Care Administration
Columbus State Community College
None -
Washtenaw Community College
High School Diploma -
Ann Arbor Pioneer High School
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