DONNA JONES
Conyers,GA
Summary
Collaborative leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
29
29
years of professional experience
1
1
Certification
Work History
People Business Partner, Director
Assurant
05.2006 - Current
- Support the largest COO function at Assurant with a total of 2,905 employees (2,509 in US and 396 in Argentina)
- Partner with leaders to help build a global site (Argentina), i.e., recruitment, talent development, employee relations, training logistics, compensation, and understanding cultural differences
- Developed and maintain strong relationships with key stakeholders for improved collaboration and strategic alignment
- Facilitated change management processes during organizational restructuring efforts, ensuring smooth transitions for affected employees
- Project Manager for the creation of a Development Program (Own Your Career) for all COO employees
- Partnered with a senior leader to create a mentoring program called, Upward, for individual contributors and front-line managers
- Consult with leaders on talent development and help create an environment of synergy
- Review and investigate complaints, charges and incidents of misconduct to ensure consistency, internal equity, legal compliance and mitigation of third-party intervention
- Interpret company policy and make recommendations to management to ensure fair and consistent treatment of employees in the administration of Assurant’s HR policies, procedures, and programs
- Train and partner with management team to initiate programs in employee development.
- Collaborate with colleagues to maximize team efficiency
Human Resources Manager
Assurant
12.1997 - 05.2006
- Managed all recruitment for management in a call center environment. This process included overseeing the sourcing of candidates, conducting behavioral based interviews, and reviewing background screening
- Negotiated contracts with temporary agencies and implemented the temporary process
- Created recruiting strategies; i.e., placing ads on billboards that are located in high traffic areas, worked with local radio stations to inform the community of the openings, and partnered with temporary agencies to interview our candidates in our on-site job fairs
- Assisted with implementing the new outsourcing accounts in Duluth, Georgia and having to staff 350 associates within a 4 months’ time frame
- Managed a staff of 4 individuals at Duluth, Georgia and was responsible for their development and training
- Transferred to the Florence, South Carolina site for 2 years to manage a staff of 4
- Acted as a change agent by revamping the South Carolina Human Resources Department along with managing recruitment to increase staff to 200 associates within a 3 months’ time frame
- Partnered with management and supervisors in complaint resolution and problem solving
- Counseled and advised on all employment issues for management including staffing, compensation, policy interpretation and performance management
- Reviewed and investigated complaints, charges and incidents of misconduct to ensure consistency, internal equity, legal compliance and mitigation of third-party intervention
- Assisted with managing the benefits processes within the call center by answering routine benefit questions relevant to the new hire process, FMLA and other leave of absences
- Administered New Employee Orientation
- Assisted the Compensation Director in restructuring job levels within the call center
- Partnered with the Director of the call center to handle all budgetary processes as it relates with HR.
Employment Specialist (Emory University); Sr. Staffing Specialist (Emory Clinic)
Emory University Healthcare System
04.1995 - 12.1997
- Established strong relationships with leaders to match candidates with suitable job opportunities.
- Provided regular updates on candidates' progress to leaders, ensuring a cohesive approach to service delivery and timely intervention when necessary
- Screened, interviewed and referred applicants for various openings to departments
- Assisted leaders with new hire compensation packages, references/licensure and new hire paperwork
- Developed recruiting strategies by building relationships with Temporary Agencies, Vocational Schools, Universities and Associations around the country
- Collaborated with managers to identify and address employee relations issues within a call center environment
- Planned and coordinated Employee Programs/Activities and Career Fairs
- Assisted with implementing the Affirmative Action Program.
Education
Masters in Human Resources Management -
Strayer University
Atlanta, GABachelor of Social Work -
Virginia Commonwealth University
Richmond, VASkills
Employee Development
Teamwork and Collaboration
Relationship Building
Organizational Structuring
Performance Improvement
Program Administration
Talent Recruitment
Decision-Making
Employee Relations
Team Leadership
Certification
Certified Facilitator – Development Dimensions International (DDI)
Timeline
People Business Partner, Director
Assurant
05.2006 - Current
Human Resources Manager
Assurant
12.1997 - 05.2006
Employment Specialist (Emory University); Sr. Staffing Specialist (Emory Clinic)
Emory University Healthcare System
04.1995 - 12.1997
Masters in Human Resources Management -
Strayer University
Bachelor of Social Work -
Virginia Commonwealth University