Adept at multitasking and detail-oriented, I significantly enhance customer satisfaction through prompt service and effective complaint resolution. I am a team player who also works well independently. I have extensive experience in hospitality and am proficient in Microsoft Excel.
Shows aptitude in multitasking orders while maintaining accuracy and product quality.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Operates cash register and credit card transtions.
Managed conference room and coordinated meetings.
Budgeted resources, planned weekly and holiday events.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Oversaw office inventory, purchased and stocked supplies. Managed filing system, entered data and completed clerical tasks.
Submitted monthly expense reports, managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Act as first responder to emergency calls and fire alarms.
Accurately completed incident reports and made travel arrangements
Assisted sales staff with leads as the company's first and last impression using dynamic communication skills.
Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Monitored calendar and received clients and brokers attending real-estate closings.
Maintained a welcoming and organized reception area.
Notarized legal documents for clients and legal staff.
Scanned and distributed large volumes of time-sensitive information to funding and support departments.
Evaluated and directed all incoming calls for attorneys, paralegals and support personnell.