Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Kane

Westwood,MA

Summary

Adept at multitasking and detail-oriented, I significantly enhance customer satisfaction through prompt service and effective complaint resolution. I am a team player who also works well independently. I have extensive experience in hospitality and am proficient in Microsoft Excel.

Overview

7
7
years of professional experience

Work History

Barista/Employee Dining Room Server

Hilton Boston/Dedham
05.2022 - 05.2024

Shows aptitude in multitasking orders while maintaining accuracy and product quality.

Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Operates cash register and credit card transtions.

Receptionist

North Hill Nursing and Rehabilitation
07.2020 - 12.2021
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Answered central telephone system and directed calls accordingly.

Administrative Assistant

SICK Sensor Intelligence
07.2019 - 07.2020

Managed conference room and coordinated meetings.

Budgeted resources, planned weekly and holiday events.

Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Oversaw office inventory, purchased and stocked supplies. Managed filing system, entered data and completed clerical tasks.

Submitted monthly expense reports, managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Concierge/Hospitality/Security Associate

New Pond Village
07.2018 - 07.2020

Act as first responder to emergency calls and fire alarms.

Accurately completed incident reports and made travel arrangements

Assisted sales staff with leads as the company's first and last impression using dynamic communication skills.

Maximized guest satisfaction by promptly addressing concerns and resolving issues.

Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.


Front Desk/ Reception

KRISS Law Atlantic Closing & Escrow
04.2017 - 11.2017

Monitored calendar and received clients and brokers attending real-estate closings.

Maintained a welcoming and organized reception area.

Notarized legal documents for clients and legal staff.

Scanned and distributed large volumes of time-sensitive information to funding and support departments.

Evaluated and directed all incoming calls for attorneys, paralegals and support personnell.

Education

Bachelor of Science - Management

Suffolk University
Boston, MA
06-1989

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player

Timeline

Barista/Employee Dining Room Server

Hilton Boston/Dedham
05.2022 - 05.2024

Receptionist

North Hill Nursing and Rehabilitation
07.2020 - 12.2021

Administrative Assistant

SICK Sensor Intelligence
07.2019 - 07.2020

Concierge/Hospitality/Security Associate

New Pond Village
07.2018 - 07.2020

Front Desk/ Reception

KRISS Law Atlantic Closing & Escrow
04.2017 - 11.2017

Bachelor of Science - Management

Suffolk University
Donna Kane