Proven to enhance operational efficiency and team productivity at Karnik Farms, I excel in process evaluation and fostering strong relationships. My expertise in document management and adaptability led to significant improvements in workflow and client satisfaction, showcasing my ability to drive results and effectively manage change. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Hi, I’m
Donna Karnik
Fort Atkinson,IA
Summary
Overview
44
years of professional experience
Work History
Elwood, O’Donohoe, Braun & White, LLP
Legal File Clerk
07.2022 - Current
Job overview
- Supported the legal team during high-profile cases by rapidly locating critical documents and facilitating seamless collaboration between departments.
- Reduced document retrieval time by reorganizing the physical filing system, increasing overall productivity within the firm.
- Streamlined document retrieval process for attorneys, improving case preparation efficiency.
- Assisted in training new Legal File Clerks on proper filing procedures and best practices, contributing to greater efficiency within the department.
- Maintained confidentiality of sensitive client information by securely handling and storing legal files.
- Ensured accuracy of filed documents through regular audits and necessary adjustments, maintaining a high level of data integrity.
- Safeguarded vital case-related information through meticulous adherence to retention schedules and secure destruction policies.
- Enhanced communication between departments by regularly updating colleagues on changes to file locations or statuses.
- Improved tracking of borrowed files by implementing a check-in/check-out system, minimizing instances of lost or missing documents.
- Collaborated with paralegals to compile essential documents for trial preparation, resulting in more organized case presentations.
- Assisted attorneys with case organization and administrative tasks.
Hugeback-Johnson Funeral Home and Cremation Services
Office Manager
06.2017 - Current
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Karnik Farms
Business Manager
08.1980 - Current
Job overview
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Achieved significant cost savings by renegotiating contracts and optimizing supply chain logistics.
- Instituted data-driven approach to decision-making, leveraging analytics to guide business strategies.
- Drove revenue growth with targeted sales initiatives, adapting techniques to meet changing market conditions.
- Optimized inventory management, reducing waste and ensuring availability of key products.
- Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
- Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Northeast Iowa Community CollegeCalmar, IA
Diploma from Bookkeeping And Accounting
05.1982
University Overview
Skills
- File Organization
- Microsoft Office
- Filing systems
- Deadline Management
- Document Scanning
- Document Management
- Legal Terminology
- Proofreading
- Office Administration
- Client Communication
- Organization
- Relationship building and rapport
- Court filings
- Oral communication
- Document drafting
- Confidential Document Control
- Case Management
- Legal Documentation
- Process evaluation
- Contract Review
- Report Preparation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Efficient multi-tasker
- Attention to Detail
- Note Taking
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Clerical assistance
- Legal Document Preparation
- Research and data collection
- Drafting legal documents
- Documentation and Recordkeeping
- Office Equipment Use
- Team building
- Data Entry
- Memo Drafting and Typing
- Document Scanners
- Task Prioritization
- Work Planning and Prioritization
- Self Motivation
- Document filing
- Interpersonal Skills
- Analytical Thinking
- Case Files Organization
- Goal Setting
- Appointment Scheduling
- Professionalism
- Interpersonal Communication
- Editing and proofreading
- Time management abilities
- Schedule Management
- Continuous Improvement
- Adaptability
- Written Communication
- Administrative background
- Document Proofreading
- Professional Demeanor
- Administrative Functions
- Appointment Setting
Timeline
Legal File Clerk
Elwood, O’Donohoe, Braun & White, LLP
07.2022 - Current
Office Manager
Hugeback-Johnson Funeral Home and Cremation Services
06.2017 - Current
Business Manager
Karnik Farms
08.1980 - Current
Northeast Iowa Community College
Diploma from Bookkeeping And Accounting
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