Loves to talk to people
Donna Kasper
Steger,IL
Summary
Currently seeking part time employment. History of outstanding customer service/care. Excellent communicator.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Care Sales Agent
Enrollment First Inc.
08.2016 - 06.2021
- Helping customers/clients making inbound calls with questions about benefits, eligibility dates and enrolling them in varied insurance plans; including medical, life, short-term disability and accident.
- Explained features and advantages of various policies to promote sales.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and issues.
- Assisted in training new team members on company procedures, products, and best practices for exceptional customer service delivery.
- Achieved top sales performance by consistently meeting and exceeding monthly quotas through effective territory management.
Call Center Customer Service Agent
Community Health Alliance
08.2014 - 07.2016
- Enrolled clients/members in health insurance plans at start up of The Affordable Care Act.
- Processed payments efficiently and accurately
- Efficiently managed high call volume, effectively addressing customer inquiries and concerns.
- Assisted in training new hires, providing mentorship and guidance for successful integration into the team.
Runner/Mechanical Engineering Assistant
Bechtel National Inc.
06.2013 - 08.2014
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent customer service when interacting with peers and engineers, fostering positive relationships.
- Conducted routine office errands, allowing other employees to focus on their primary responsibilities.
Education
Nursing Education
University of Arkansas
Fayetteville, AR06-1997
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Paperwork processing
- Efficient and accurate data entry
Certification
Licensed in Life and Health Insurance
Work Preference
Work Type
Part TimeWork Location
RemoteOn-SiteImportant To Me
Work from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Customer Care Sales Agent
Enrollment First Inc.
08.2016 - 06.2021
Call Center Customer Service Agent
Community Health Alliance
08.2014 - 07.2016
Runner/Mechanical Engineering Assistant
Bechtel National Inc.
06.2013 - 08.2014
Nursing Education
University of Arkansas
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