Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Donna Kazazi-Dausey

Citrus Heights,CA

Summary

Highly detail-oriented dental assistant. Organized and a self-starter who works well as a team. Personable, professional, and ultimately thrive to educate patients about the oral health. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Live-In Caregiver

In Home Supportive Services
05.2019 - Current
  • Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
  • Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
  • Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
  • Administered medications accurately and timely, ensuring proper dosages for optimum client health.
  • Managed challenging behaviors or special needs effectively using patience, understanding, and behavioral interventions when necessary.
  • Implemented strategies for fall prevention in the home environment to minimize injury risk for elderly or disabled clients.
  • Enhanced clients'' quality of life by providing compassionate and attentive care.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Maintained entire family's schedule and organized events.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Maintained strong connections within caregiver community to gain continuous knowledge.

Claims Representative

Delta Dental
06.2017 - 05.2019
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
  • Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Collaborated with legal teams to defend against unjustified claims, protecting company assets.
  • Conducted detailed investigations into suspicious claims, reducing instances of fraud.
  • Coordinated with healthcare providers to verify treatment plans and expenses.

Education

Dental Assisting Certificate -

Carrington College
Citrus Heights, CA
04.2017

Nail Technician License -

Evergreen College
10.1998

Skills

  • Coronal polishing
  • Sealants
  • Impressions
  • Infection control
  • Chair side assistance
  • Sterilization
  • Taking wax bite registration and impressions
  • Familiar with charting
  • Advanced interpersonal skills
  • Relationship/team building
  • Organize
  • Exceptional telephone etiquette
  • Patient education and awareness
  • Mix dental plaster
  • Construct custom trays
  • Experienced in elderly and Special Needs patients
  • Placing and removing archwire, ligature wires, and rubber bands
  • Seating Ortho band

Certification

  • CPR Certificate
  • X-ray
  • Dental Practice Act
  • Infection Control Certificate
  • Coronal Polishing
  • Dental Sealants

Additional Information

Fluent in English and Farsi

CPR certified

Experienced in elderly care and physical/intellectual disabled people

Languages

English
Native or Bilingual
Farsi
Native or Bilingual

Timeline

Live-In Caregiver

In Home Supportive Services
05.2019 - Current

Claims Representative

Delta Dental
06.2017 - 05.2019

Dental Assisting Certificate -

Carrington College

Nail Technician License -

Evergreen College
Donna Kazazi-Dausey