Summary
Overview
Work History
Education
Skills
Accomplishments
I make tumblers, Koozies, sippy cups, magnets, much more.
Timeline
Donna Keene

Donna Keene

Customer Service
Bland,MO

Summary

Hardworking and enthusiastic customer service trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. I history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Energetic Kitchen Staff Member with progressive experience in heavy traffic school environments. Passionate culinary drive to master food preparation and deliver top-quality meals and service. Personable team player well-versed at stepping up to meet diverse and demanding kitchen needs.

Overview

19
19
years of professional experience

Work History

Kitchen Staff Member

OPAA! Food Management
Belle, MO
02.2020 - Current
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Manager

McDonald's Restaurant
Owensville, MO
06.2015 - 03.2018
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.

Nail Technician/Owner/Operator

The Nail Lady Salon & Tanning
Belle, MO
12.2005 - 01.2014
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Prepared nail beds and cuticles, shaped nails and applied polish for over [Number] daily customers.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Completed consultations with spa guests to determine nail care needs.
  • Maintained master appointment calendar covering all customer visits, employee schedules and special events.
  • Designed individualized care programs for [Number] repeat customers.
  • Cleaned and sanitized tools and equipment before each client.
  • Treated, prepared and maintained clients' nails on both hands and feet.
  • Grew repeat client base by 85% through effective marketing and customer service.
  • Recorded weekly supply and inventory needs and made regular orders worth.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Implemented deals for specialty services such as acrylic nails to increase revenue.

Finance Advisor

University Of Phoenix-St. Louis
Maryland Heights, MO
01.2004 - 04.2006
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Assisted clients in making beneficial and strategic decisions regarding investment on their education.
  • Partnered with local organizations to provide specialized financial planning support to students in receiving the funding to best fit their needs
  • Guided students through compiling important financial histories and documentation for evaluation.
  • Worked flexible hours; night, weekend shifts to help students complete financial paper work, process Title IV funding.
  • Carried out day-day-day duties accurately and efficiently.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed Orientation classes for all incoming students.

Financial Intake Specialist

University Of Phoenix-online
Phoenix, AZ
02.1999 - 06.2002
  • Answered phone calls and provided new clients with required paperwork to initiate service. Provide information on title IV funding.
  • Completed intake assessment forms and filed students paperwork.
  • Offered compassionate and attentive guidance to students during moments of crisis.
  • Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
  • Educated potential students on available services and processes to engage in program.
  • Collected, verified, recorded and processed client demographics, correct payments, whether financial aid, military, direct pay or corporate reimbursement.

Education

No Degree - Business Administration And Management

University of Phoenix, Tempe, AZ

Certification - Manicuring

Columbine Beauty College, Lakewood, CO
11.1986

High School Diploma -

Deer Valley High School, Glendale, AZ
05.1984

Skills

  • Kitchen Staff Support
  • Quality Assessments
  • Conflict Negotiation
  • High-Volume Environments
  • Guest Relations
  • Collaborative Relationships
  • Professional Relationships
  • Billing and Payment Processing
  • Feedback Acceptance
  • Customer service
  • Complex Problem-Solving

Accomplishments

  • Supervised team of 6-10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Title IV funding
  • Microsoft suit

I make tumblers, Koozies, sippy cups, magnets, much more.

Started business 4years ago as a fundraiser for my youngest son who is type one diabetic. It went over so well we decide to continue, we started with just tumblers, now with marketing, vendor events, business tracking we have expanded every year. We now have Tumblers, koozies, sippy cups, wine tumblers, 4 in 1 tumblers, patches, key chains, pens, 3 types of tumbler handles, tumbler wrap, hats. We are adding new and exciting items all the time. We also do custom orders, if you can send me a picture I can put it on a item for you. Love working with the customers and providing excellent customer service.

Timeline

Kitchen Staff Member - OPAA! Food Management
02.2020 - Current
Manager - McDonald's Restaurant
06.2015 - 03.2018
Nail Technician/Owner/Operator - The Nail Lady Salon & Tanning
12.2005 - 01.2014
Finance Advisor - University Of Phoenix-St. Louis
01.2004 - 04.2006
Financial Intake Specialist - University Of Phoenix-online
02.1999 - 06.2002
University of Phoenix - No Degree, Business Administration And Management
Columbine Beauty College - Certification, Manicuring
Deer Valley High School - High School Diploma,

Similar Profiles

CREATE PROFILE
Donna KeeneCustomer Service