Donna Keene
Elizabethtown,KY
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Licensed Dispensing Optician
LeClair's Optical
Radcliff, KY
04.2021 - 10.2023
- Assisted customers in selecting frames that best suit their facial features and style preferences.
- Advised customers on care and maintenance of eyewear.
- Explained the benefits of various lens designs, materials and coatings.
- Ordered custom lenses when needed from outside suppliers.
- Attended continuing education classes to stay abreast with changing trends in the industry.
- Monitored inventory levels of optical supplies such as frames, lenses and contact lenses.
- Maintained records of customer prescriptions, work orders and payments.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Case Manager
Helping Hand of Hope
Elizabethtown, KY
11.2019 - 04.2021
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Provided crisis intervention support for clients in emergency situations.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Supported family members by providing information on local support groups.
- Maintained up-to-date case records with case activity status.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
Vision Center Manager
Wal-Mart Vision Center
Elizabethtown, KY
11.1997 - 10.2019
- Managed daily operations of the vision center, including staff scheduling, customer service, and inventory control.
- Supervised and trained a team of opticians in providing quality eye care services to patients.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored budgeting activities within the vision center to maintain fiscal responsibility.
Cashier/Sales Associate Specialist
Cracker Barrel Old Country Store Inc
Elizabethtown, KY
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Used suggestive selling techniques to promote add-on sales.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
High School Diploma -
East Hardin High School
Glendale, KY 06.1985
Skills
- Retail Sales
- Supply Management
- Customer Service
- Transaction Processing
- Inventory Management
- Appointment Scheduling
Affiliations
- Ecuador Missions
- Reading
- Family Care-Giver
Accomplishments
- Kentucky Colonel
- Highest holiday sales in company 2 years
Certification
- Apprentice Licensed Optician November 1997
- Ky Ophthalmic Dispenser License- July 2000
References
References available upon request.
Timeline
Licensed Dispensing Optician
LeClair's Optical
04.2021 - 10.2023
Case Manager
Helping Hand of Hope
11.2019 - 04.2021
Vision Center Manager
Wal-Mart Vision Center
11.1997 - 10.2019
Cashier/Sales Associate Specialist
Cracker Barrel Old Country Store Inc
High School Diploma -
East Hardin High School