DONNA KELLY
Chicago,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Excellent Customer Service
S.ISTE Company
03.2019 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Responded to customer calls and emails to answer questions about products and services.
Member Service Specialist
Sam Club
07.2021 - 03.2022
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Responded to customer calls and emails to answer questions about products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Reception Manager
Vaughn & Company
04.2013 - 03.2020
- 5Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Completed bi-weekly payroll for [Numb5er] employees.1
- Completed bi-weekly payroll for 9 employees.
Education
Associate of Arts -
Malcolm X College
1900 West Jackson06.2021
High School Diploma -
Lima Senior High School
Lima, OH06.1979
Skills
- Interpersonal Skills
- Customer Retention
- Active Listening
- Decision Making
- Call Center Operations
- Relationship Building
Accomplishments
- Supervised team of 4 staff members.
- Documented and resolved 20 which led to 20.
Certification
- [Area of certification], TrainCo - 8months
reading,
love reading novels, and books that keep me up with the trends of our world.
Timeline
Member Service Specialist
Sam Club
07.2021 - 03.2022
Excellent Customer Service
S.ISTE Company
03.2019 - Current
Reception Manager
Vaughn & Company
04.2013 - 03.2020
Associate of Arts -
Malcolm X College
High School Diploma -
Lima Senior High School