Donna Kelly
Shamong,NJ
Summary
Dynamic food service professional with a strong work ethic and exceptional multitasking abilities, honed at Oregon Diner. Proven track record in enhancing customer satisfaction through effective communication and efficient service. Skilled in food safety standards and inventory management, consistently contributing to a clean and organized dining environment.
Food service professional with extensive experience in preparing and serving meals, ensuring customer satisfaction, and maintaining sanitary standards. Recognized for collaborative spirit and reliability in high-paced settings. Possesses strong skills in food safety protocols and efficient service delivery.
Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.
Overview
11
11
years of professional experience
Work History
Food Service Worker/cafeteria
Robyn Eder
09.2022 - 03.2023
- Learned and applied food safety standards to ensure a hygienic work environment.
- Assisted in meal preparation, following recipes and portion guidelines accurately.
- Maintained cleanliness of kitchen and dining areas through regular sanitization practices.
- Supported team members during service hours to enhance workflow efficiency.
- Adapted quickly to changing demands during busy service periods, ensuring timely food delivery.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Set up and broke down food service lines quickly to maintain service flow.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Implemented waste reduction strategies, contributing to cost savings.
- Monitored food quality and freshness throughout day.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Food Server
Oregon Diner
08.2012 - 11.2014
- Delivered exceptional customer service in fast-paced dining environment.
- Ensured clear communication of specials and offerings.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Handled customer complaints with empathy and professionalism, restoring satisfaction swiftly.
- Enhanced dining experience by providing prompt, courteous service to customers.
- Trained new servers in customer service best practices, elevating overall team's performance.
- Increased repeat business by establishing personal rapport with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Furness High School
Philadelphia, PASkills
- Quick learner
- Positive attitude
- Multitasking
- Cleaning and sanitation
- Strong communication skills
- Strong work ethic
- Attention to detail
- Positive attitude and energy
- Team oriented
- Fast-paced environment
- Working quickly
- Productivity and efficiency
- Working with diverse people
- Safe food handling
- Food preparation
- Food and safety standards
- Efficient food preparation
- Order taking accuracy
- Interpersonal skills
- Food assembly
- Menu memorization
- Heavy lifting capacity
- Food storage practices
- Inventory control
- Food portioning control
- Food waste reduction techniques
- Food service industry trends awareness
- Plates presentation
- Friendly and outgoing
- Verbal and written communication
- Food safety
- Basic math
- Inventory management
- Conflict resolution
- Food handling standards
- Dishwashing and sanitization
- Soup preparation
- Food labeling
- Food serving
- Waste and trash disposal
Timeline
Food Service Worker/cafeteria
Robyn Eder
09.2022 - 03.2023
Food Server
Oregon Diner
08.2012 - 11.2014
High School Diploma -
Furness High School
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