Donna Keryakous
Sterling Heights,Michigan
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Familiar with CRM and excellent upselling techniques.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FINANCIAL ADVISOR
Equitable Advisors
Sterling Heights Michigan
10.2023 - 04.2024
- Evaluate each person's financial needs and assist them in making investment decisions
- Assist clients in creating plans for both short- and long-term objectives, such as setting aside money for college or investing in retirement.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Managed approximately 20 incoming calls, emails, and faxes per day from customers.
SALES REPRESNETATIVE
MICHIGAN CONSULTING FIRM
01.2024 - 03.2024
- Offer service that needs to be explained in detail
- Upselling different promotions.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Answering incoming phone calls from clients
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Closed many deals per day using my sale techniques
BUTTENDER AND SALES
Leaf and Bud
10.2023 - 02.2024
- Educated customers and patients on products, and which product someone would most likely enjoy
- Verified proper paperwork, documentation, and ID to comply with regulations
- Displayed excellent problem-solving skills when dealing with customer complaints or inquiries in professional manner
- Developed strong customer service skills by efficiently assisting customers with product selection and providing knowledgeable advice about cannabis products.
- Upsell over 40 products per day
BARTENDER
Trust
08.2023 - 01.2024
- Developed strong working relationships with customers and staff
- Kept bar organized and clean during busy hours
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
GAS STATION MANAGER
Speedway
01.2023 - 07.2023
- Assisted customers with gas pump and fuel issues, resolving complaints and making note of large problems
- Monitored gas station fuel supply and oversaw gas deliveries to maintain necessary fuel levels
- Maintained accurate records of sales transactions and monitored financial performance of the gas station
- Handled the cashier, product inventory, stocking, and machines in gas station.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
CUSTOMER SERVICE REPRESENTATIVE
Dream Market
08.2021 - 05.2023
- Maintained high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers
- Answered incoming phone calls.
- Upsell over 50 products per day from customers.
Education
BACHELORS IN BUSINESS ADMINISTRATION - FINANCE -
Oakland University
Rochester, MI09.2026
HIGH SCHOOL DIPLOMA -
My Virtual Academy
Clinton Township, MI05.2021
Skills
- Professional demeanor
- Investment advice
- Prioritize Tasks
- Multitasking capabilities
- Sales proficiency
- Upselling techniques
- Maintaining confidentiality
- Cash handling experience
- Interpersonal communication
- Problem-solving abilities
- POS Software
- Familiar with CRM software
- Negotiation skills
Certification
- Esthetician license
- Real Estate License
Timeline
SALES REPRESNETATIVE
MICHIGAN CONSULTING FIRM
01.2024 - 03.2024
FINANCIAL ADVISOR
Equitable Advisors
10.2023 - 04.2024
BUTTENDER AND SALES
Leaf and Bud
10.2023 - 02.2024
BARTENDER
Trust
08.2023 - 01.2024
GAS STATION MANAGER
Speedway
01.2023 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE
Dream Market
08.2021 - 05.2023
BACHELORS IN BUSINESS ADMINISTRATION - FINANCE -
Oakland University
HIGH SCHOOL DIPLOMA -
My Virtual Academy