Donna King
Des Moines
Summary
Dedicated professional with extensive experience in insurance sales and customer service. Skilled in handling complex client issues and developing effective sales strategies, aiming to drive business growth and exceed expectations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager/Salesperson
The Cleaning Authority
Urbandale
07.2021 - Current
- Hire, Perform Estimates to build new business, Manage office & staff of 20+ when owner is away.
- Handle staff & customers issues as they arise.
- Exceptional at Phone work.
Caregiver
Husband
Valparaiso
08.2019 - 06.2021
- Assisted clients with daily living activities and personal care tasks.
- Maintained a safe and clean environment for clients at all times.
- Administered medications and monitored client health conditions regularly.
- Communicated effectively with families regarding client needs and concerns.
- Collaborated with healthcare professionals to ensure comprehensive care plans.
Customer Service Representative II
Farm Bureau Financial Services
West Des Moines
03.2015 - 08.2019
- Processed Name Changes, Beneficiary Changes, Ownership Changes, Deceased Owner Changes.
- Answered incoming Calls.
Caregiver for Mother
Home
Des Moines
08.2013 - 03.2015
- Delivered companionship and emotional support to promote client well-being.
- Managed medication schedules, ensuring timely and accurate administration.
- Maintained clean and safe living environments for clients in their homes.
- Assisted clients with daily living activities and personal care requirements.
Brokerage Owner
New York Life & Various
West Des Moines
12.2009 - 02.2011
- Sold Medicare Supplement and Advantage plans, PDP, Long and Short-term Nursing Care, Life Insurance, and Annuities.
- Established offices across two states to expand market presence.
Sales Supervisor
Americare
Des Moines
07.2002 - 02.2009
- Started as a Direct Sales Agent, promoted to Sales Trainer, then Sales Supervisor.
- Also worked in Conservation Sales.
Education
Some College - Communication Management
Various
Des Moines, IA12.2007
Drake Business Management - Business Management
Drake
Des Moines, IASkills
- Insurance sales expertise
- Sales strategy formulation
- Cross-selling techniques
- Objection handling skills
- Active listening abilities
- Business growth strategies
- Sales follow-up processes
- Policy servicing and vetting
- Leadership development
- Attention to detail
- Negotiation skills
- Marketing management
- Insurance sales expertise
- Team leadership
- Telemarketing proficiency
- Salesforce CRM utilization
- Strategic planning and execution
- Conflict resolution skills
- Product knowledge mastery
- Resilience under pressure
- Key relationship management
- Client relations enhancement
Product knowledge mastery
Certification
Life, Accident, Health & Property/Casualty Current License, Iowa,
ALMI,
Trained in Professional Teleselling,
Needs based selling
Long Term Care, Needs based selling
Additional Information
Direct Tele-selling certification, Sales Certification, Long Term Care certified, Trained over 250 agents in Medicare Supplement sales & Phone sales, Managed a team of 15 agents 4.5 years, Worked in Back office Life Policy servicing, Deceased Owner Policies, Ownership changes, Beneficiary Changes, Name changes, Sold insurance over the phone in 50 states, Had my own insurance brokerage office in 2 states, Sold LTC, Life, Major medical, Medicare Supplement, Short Term Nursing Policies, Audited Farm Bureau's Agent training
Awards
Leadership Action Team, 07/01/07, Worked on a 2 year project to build culture @ American Enterprises as the representative for Direct Sales Department
Personal Information
Work Permit: Authorized to work in the US for any employer
Groups
Member of WINS, 03/01/16, 08/01/19, Participated & led development of initiatives to equip women for success
Affiliations
- Avid Gardner
- Active in Church Community
- Lead Small Group, Public Speaking, Encourager
References
References available upon request.
Timeline
Assistant Manager/Salesperson
The Cleaning Authority
07.2021 - Current
Caregiver
Husband
08.2019 - 06.2021
Customer Service Representative II
Farm Bureau Financial Services
03.2015 - 08.2019
Caregiver for Mother
Home
08.2013 - 03.2015
Brokerage Owner
New York Life & Various
12.2009 - 02.2011
Sales Supervisor
Americare
07.2002 - 02.2009
Some College - Communication Management
Various
Drake Business Management - Business Management
Drake
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