Summary
Overview
Work History
Skills
Timeline
Generic

Donna Kneifel

Shiner,TX

Summary

To find a secure job where I can utilize my skills and make your business and myself a success. Longevity is key.


I consider myself to be a dedicated and responsible employee who would be an asset to your company.

Overview

32
32
years of professional experience

Work History

Dental Office Manager

Sandra B. Bergey, DDS
03.2009 - Current
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Effectively resolved patient concerns or complaints, maintaining a great client relations and promoting ongoing customer loyalty.
  • Reduced wait times for patients through effective coordination of staff schedules.
  • Managed all aspects of billing and insurance claims, ensuring accuracy and compliance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Invoicing, estimates and accounts receivable using Eaglesoft.
  • Responsible for answering phones, making appointments, building patient charts and calling in prescriptions. Knowledgeable in sterilizing instruments, ordering supplies, sending recall notices to patients, etc.

Files Clerk/Receptionist

Forrest T. Kroschel, DDS
01.2000 - 02.2009
  • Answer phones, meet/seat patients, set up appts., occasionally assist dentist, call in prescriptions, sterilize instruments, order supplies, clean rooms and set up for next patient, send out recall for hygienist
  • Invoicing, estimates, accounts receivable and deposits using QuickBooks
  • Filed insurance claims using DrDirect
  • Drug profile/interactions

Files Clerk/Receptionist

At Home Care/Advanced Health Services
01.1993 - 01.2000
  • Responsible for answering phones, building patient charts, filing nursing notes, making sure paperwork was in on time, nursing mileage and patient count
  • Insurance/Medicare billing, drug profiles and interactions
  • Accounts receivables using Peachtree

Skills

  • Dental office management
  • Patient scheduling
  • Payment plans
  • Patient care
  • Office administration
  • Appointment coordination
  • Scheduling and coordinating
  • Computer skills
  • Customer service
  • Professional and courteous
  • Effective communication
  • Customer relations

Timeline

Dental Office Manager

Sandra B. Bergey, DDS
03.2009 - Current

Files Clerk/Receptionist

Forrest T. Kroschel, DDS
01.2000 - 02.2009

Files Clerk/Receptionist

At Home Care/Advanced Health Services
01.1993 - 01.2000

Similar Profiles

CREATE PROFILE
Donna Kneifel