Donna Kneifel
Shiner,TX
Summary
To find a secure job where I can utilize my skills and make your business and myself a success. Longevity is key.
I consider myself to be a dedicated and responsible employee who would be an asset to your company.
Overview
32
32
years of professional experience
Work History
Dental Office Manager
Sandra B. Bergey, DDS
Yoakum, TX
03.2009 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining a great client relations and promoting ongoing customer loyalty.
- Reduced wait times for patients through effective coordination of staff schedules.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Invoicing, estimates and accounts receivable using Eaglesoft.
- Responsible for answering phones, making appointments, building patient charts and calling in prescriptions. Knowledgeable in sterilizing instruments, ordering supplies, sending recall notices to patients, etc.
Files Clerk/Receptionist
Forrest T. Kroschel, DDS
Hallettsville, Texas
01.2000 - 02.2009
- Answer phones, meet/seat patients, set up appts., occasionally assist dentist, call in prescriptions, sterilize instruments, order supplies, clean rooms and set up for next patient, send out recall for hygienist
- Invoicing, estimates, accounts receivable and deposits using QuickBooks
- Filed insurance claims using DrDirect
- Drug profile/interactions
Files Clerk/Receptionist
At Home Care/Advanced Health Services
Shiner/Moulton, Texas
01.1993 - 01.2000
- Responsible for answering phones, building patient charts, filing nursing notes, making sure paperwork was in on time, nursing mileage and patient count
- Insurance/Medicare billing, drug profiles and interactions
- Accounts receivables using Peachtree
Skills
- Dental office management
- Patient scheduling
- Payment plans
- Patient care
- Office administration
- Appointment coordination
- Scheduling and coordinating
- Computer skills
- Customer service
- Professional and courteous
- Effective communication
- Customer relations
Timeline
Dental Office Manager
Sandra B. Bergey, DDS
03.2009 - Current
Files Clerk/Receptionist
Forrest T. Kroschel, DDS
01.2000 - 02.2009
Files Clerk/Receptionist
At Home Care/Advanced Health Services
01.1993 - 01.2000